Interpreting Customer Feedback Beyond NPS Score

By |April 18th, 2016|Customer Feedback Analyser|

Interpreting customer feedback beyond NPS score can be trickier task that you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest to slowest. You have added a box for free form comments that you dread to analyse. The [...]