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service personalisation for a quality experience

Service personalisation – offering your customers a quality experience

Would you be happy when you call the customer service of a company and the agent would greet you by your name? If the customer service representative would know your history and could assist you quickly? Do you want companies...
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automated crm notes for visibility

Automated CRM notes for making every customer service call visible

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day,...
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Scandinavian market Feelingstream

Feelingstream enters the Scandinavian market

In October 2018, Feelingstream will be starting its expansion into the Scandinavian countries. Firstly, we will introduce Feelingstream and its use cases within Sweden.We have been developing tools capable of performing advanced Text Analytics on the basis of feedback comments,...
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fast service - the future of our lives

Fast service – the future of our lives

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy fast package delivery? Would you expect to get an offer exactly when you are looking for utility service or regular grocery shopping? Sure you...
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Text analysis Feelingstream

How can text analysis of emails improve your customer service?

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. It seems easy for the customer to send an email and wait for a reply. Several things can make this...
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Jobs-Feelingstream-team-3rd-birthday

Happy 3rd Birthday to us!

In the light of Feelingstream’s 3rd birthday we take a look back at how things have evolved since 2015. Terje Ennomäe, Chief Feeling Officer, gave an insight into the startup’s progress.Looking back at when Feelingstream had just started, what were...
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From Intern to Developer – Meet Vladislav

From Intern to Developer – Meet Vladislav!

With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way up from being an intern to becoming Chief Feeling Developer at Feelingstream. Introducing Vladislav Šikirjavõi – a man of few words...
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5 ways of using AI for chatbot analytics

5 ways you can use AI for chatbot analytics

Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. With that in mind, it makes sense why many businesses are unsure whether to deploy or extend the services of their chatbots. But fast...
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AI Could Add $6 Trillion to the Global Economy

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications and value of deep learning. Within the report they state that the use of AI could add between $3.5 and $5.8 trillion...
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CUSTOMER SERVICE SPEED IS CRUCIAL

Speed is a crucial component of customer experience

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When...
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Why consider working at Feelingstream?

Why consider working at Feelingstream?

I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response.  Lauri Feelingstream is a great place to work as it enables to connect the Artificial Intelligence solutions with real-life problems in...
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Prototron-granted-Feelingstream_615261822_1180X580_c_c_0_0

Feelingstream receives 5000 EUR from Prototron

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR.We are extremely happy about the announcement!It’s great to be among the great winners, and well done to all of the teams!Read more...
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Feelingstream is featuring in Tehnopol newsletter

We are glad to announce that Feelingstream success story was featured in Tehnopol’s newsletter. The original post was published here (est). Soon Tehnopol’s client Feelingstream will celebrate their 6-month anniversary of the LIVE implementation of the day when the biggest...
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The man can talk both languages - tech and business. Welcome, Lauri!

Fun facts about team mate: Lauri Ilison – Chief Feeling Architect

What do you do in Feelingstream? My role in Feelingstream is to build up the applications for automated text analytics supporting the real-time decision making. It is about research, development, and testing. We do a lot of research to find...
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Employee happiness leads to customer satisfaction

A key question in today’s competitive world is employee happiness. It drives the business, performance, and the sales results in customer oriented companies. There is a direct relation between motivated employees and customer satisfaction. Happy employees in contact centers make...
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