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Closing a deal is scripted?

By |January 11th, 2020|call|

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then it is obvious to close the deal and get motivational bonuses for the work. The analytics of all conversations create a new way of the deal closing, coaching and gaining business results for your company. [...]

Make every customer service call visible – use case

By |October 16th, 2018|call|

One of the most common ways how customers can reach out to a company is by calling them. Most large companies have service centres to handle the load of incoming calls. It could be thousands of incoming calls every day, each request containing lots of valuable information - about the calls topics, customer opinions, hints [...]