How can text analysis improve your customer service? Part 4 – Chat

By |November 19th, 2018|Chat|

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your company. So far I have already told you about emails, phone calls and customer feedback (Part I - Emails; Part 2 - Phone calls; Part 3 - Feedback). Chat or chatbot becomes more and more [...]