Category

Chat
Feelingstream chat customer service quality assessment zendesk 2021

Improve your customer service quality assessment for chat with 100% visibility and automated reviews

When it comes to customer service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether they are calls, emails, or chats, is much more efficient – when done right. The current process for...

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your company. So far I have already told you about emails, phone calls and customer feedback (Part I – Emails; Part 2 – Phone calls; Part 3 – Feedback). Chat or chatbot becomes more and more...