Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your company. So far I have already told you about emails, phone calls and customer feedback (Part I - Emails; Part 2 - Phone calls; Part 3 - Feedback). Chat or chatbot becomes more and more [...]
- More Visibility in a Remote Work Situation Adds Up to Better Business Decisions
- How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?
- Solving Chatbot Visibility Problem During the EDI Program
- Generating Leads Out of Existing Conversations
- Closing a deal is scripted?