Category

Customer experience

An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.

More visibility during remote working adds up to better business decisions

Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase....

Personalisation – service exactly for you

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and your location? Do you want to get the notification from a company with your name, with your favourite items on sale? Sure you are! Feelingstream conducted a survey last month in Level 11 event for...