More Visibility in a Remote Work Situation Adds Up to Better Business Decisions

By |April 20th, 2020|Customer experience, Uncategorized|

Remote work means that managers work from home, and the customer service team that is serving customers is either working from home or in a safe work environment. The new situation that the managers find themselves in demands for more visibility tools to help, guide or make decisions about efficiency, customer satisfaction or value increase. [...]

Personalisation – service exactly for you

By |October 21st, 2018|Customer experience|

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and your location? Do you want to get the notification from a company with your name, with your favourite items on sale? Sure you are! Feelingstream conducted a survey last month in Level 11 event for [...]