Customer Feedback Analyser

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by handling your emails and phone calls smarter. In this post, I will focus on customer feedback and share few use cases how analysing customer feedback wisely can help you improve customer experience in your company....
Interpreting customer feedback Feelingstream

Interpreting Customer Feedback Beyond NPS Score

Interpreting customer feedback beyond NPS score can be trickier task that you might think. Imagine this. You have composed a clever questionnaire with carefully worded questions. It presents tested categories for ranking between best to worst or fastest to slowest. You have added a box for free form comments that you dread to analyse. The...