Category

Customer service

How to use speech-to-text to find business critical customer service calls

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.

How customer interaction analytics helps manage customer service when managers are working remotely

A few months ago, no one knew how radically our work life was going to change in the coming months.The governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Communication with customers is now happening only...

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) we talked about how to improve customer service by handling your emails and phone calls smarter. In this post, we focus on customer feedback and share a couple of use cases how analysing customer feedback can help you improve customer experience in your business.While getting customer...

How can text analysis improve your customer service? Part 1 – Emails

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. As much as it seems easy for the customer to just send an email and wait until their problem or request gets solved, there are several things that can make this process not as smooth...