Category

Customer service
automated after call memo Feelingstream

Stop spending time on manual after-call memo processes, our automated solution can help

When a customer contacts a company, the contact must be documented. This documentation is crucial for any future reference or additional contact from the same customer. At the same time, the company also needs information about contacts for categorization, analysis, and improvement. Documentation protocols may vary, but one thing is clear – it takes a...
Feelingstream chat customer service quality assessment zendesk 2021

Improve your customer service quality assessment for chat with 100% visibility and automated reviews

When it comes to customer service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether they are calls, emails, or chats, is much more efficient – when done right. The current process for...

10 typical questions that AI-driven call quality monitoring can help you answer – Part II

Businesses with large call volumes typically have similar customer service challenges. Here's how Feelingstream helps find answers.

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

How to use speech-to-text to find business critical customer service calls

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.
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