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How to gain insights and prepare for sales in 2020

By |December 15th, 2019|feelingstream, Pilot, team|

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects in Governmental organisations. The main challenges are related to a missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We @Feelingstream feel quite similar. Therefore I would like to share the [...]

How can text analysis improve your customer service? Part 1

By |September 19th, 2018|Pilot|

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. As much as it seems easy for the customer to just send an email and wait until their problem or request gets solved, there are several things that can make this process not as smooth [...]

5 Ways AI can Improve a Customer Service Chatbot

By |July 31st, 2018|feelingstream, Pilot|

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. It would be fair to justify why many businesses are unsure whether to deploy or extend the services of their chatbots. However, fast forward, and “Oscar” now answers over 75% of customer queries and has [...]

When the speed is crucial

By |April 16th, 2018|email, Pilot|

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When customer’s request is waiting in a queue for longer than one day, then this is [...]

Frequently used words in Presidents’ speeches

By |March 21st, 2018|Pilot|

Feelingstream team was challenged to analyse the speeches by Presidents of Estonia and Finland. What is similar and what is not? Could we draw some conclusions about the way presidents are talking to their nation? We used a very simple cloud method to show the relative frequency of the 200 words most often used by [...]