Category

Pilot

How to gain insights and prepare for sales in 2020

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects in Governmental organisations. The main challenges are related to a missing hypothesis, unrealistic targets or inadequate project teams during the POC-s or trials. We @Feelingstream feel quite similar. Therefore I would like to share the...
When the speed is crucial_FB

When the speed is crucial

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When customer’s request is waiting in a queue for longer than one day, then this is...
Customer experience Feelingstream

What Defines Customer Experience?

My friend told me a story about his experience with a large bank. He logged in to their self-service to update his profile data. He just needed to change his postal address. Two weeks later this company sent him a new bank card by post to his old address. My friend was disappointed, though luckily...