How can text analysis improve your customer service? Part 1

By |September 19th, 2018|Pilot|

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers. As much as it seems easy for the customer to just send an email and wait until their problem or request gets solved, there are several things that can make this process not as smooth [...]

5 Ways AI can Improve a Customer Service Chatbot

By |July 31st, 2018|feelingstream, Pilot|

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries. It would be fair to justify why many businesses are unsure whether to deploy or extend the services of their chatbots. However, fast forward, and “Oscar” now answers over 75% of customer queries and has [...]

When the speed is crucial

By |April 16th, 2018|email, Pilot|

When your company serves customers or tries to onboard a new customer, then the speed of the response is the key to success.  We will show you why it matters and how to achieve this goal. What is fast? When customer’s request is waiting in a queue for longer than one day, then this is [...]

Frequently used words in Presidents’ speeches

By |March 21st, 2018|Pilot|

Feelingstream team was challenged to analyse the speeches by Presidents of Estonia and Finland. What is similar and what is not? Could we draw some conclusions about the way presidents are talking to their nation? We used a very simple cloud method to show the relative frequency of the 200 words most often used by [...]

Small companies can make tiny changes for big impact

By |March 23rd, 2017|Pilot|

Feelingstream was recently asked to analyze the inbox of a small real estate company. This case made it clear that the size of a company does not determine the amount of information being handled through their inbox every day. Smaller businesses also deal with a lot of communication flow and could benefit from tips to [...]