Category

Remote working

More visibility in a remote working situation leads to better business decisions

Remote work means that both managers and the customer service team are either working from home or in a safe work environment. The new situation that the managers find themselves in right now requires visibility tools to help, guide or make decisions around efficiency, ensuring customer satisfaction and value increase. Remote way of working  Angela...

How customer interaction analytics helps manage customer service when managers are working remotely

A few months ago, no one knew how radically our work life was going to change in the coming months.The governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Communication with customers is now happening only...