Category

Remote working
Photo by Austin Distel on Unsplash

Visibility in a remote working situation leads to better business decisions

Remote work means that customer service teams and their managers are either working from home or in safe working conditions. To navigate this new situation, managers need access to customer interactions to help, guide or make decisions around efficient daily operations, ensuring customer satisfaction and value increase even during such unprecedented times. Feelingstream is one...
Photo by The Coherent Team on Unsplash

How customer interaction analytics helps manage customer service when managers are working remotely

A few months ago, no one knew how radically our work life was going to change in the coming months.The governments all over the world have requested companies to close their offices and work from home. This means that customer service agents are also working from home offices. Communication with customers is now happening only...