Category

Visibility

More visibility in a remote working situation leads to better business decisions

Remote work means that both managers and the customer service team are either working from home or in a safe work environment. The new situation that the managers find themselves in right now requires visibility tools to help, guide or make decisions around efficiency, ensuring customer satisfaction and value increase. Remote way of working  Angela...

Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our customer interaction analytics AI. Here are our reflections on...