Category

Visibility
Feelingstream churn risk 2021

Keep your customers with you – churn risk detection and actions

When a customer finds that they are dissatisfied with a company’s services or go as far as deciding to leave a company, there are usually warning signs. The churn rate of a company can be managed and kept down if the whole company works for it via analyzing customer interactions, customer activities and takes steps to avoid...

An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.

10 typical questions that AI-driven call quality monitoring can help you answer – Part II

Businesses with large call volumes typically have similar customer service challenges. Here's how Feelingstream helps find answers.

Why you need to change how you do call quality monitoring – Part I

This common approach to call quality monitoring is costing businesses valuable time and opportunities to grow their business.

How to use speech-to-text to find business critical customer service calls

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.

How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.

Visibility in a remote working situation leads to better business decisions

Remote work means that customer service teams and their managers are either working from home or in safe working conditions. To navigate this new situation, managers need access to customer interactions to help, guide or make decisions around efficient daily operations, ensuring customer satisfaction and value increase even during such unprecedented times. Feelingstream is one...

Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various calls and chats based on our customer interaction analytics AI. Here are our reflections on...