Test free for 30 days!
Extended period to analyse customer feedback comments
Human categorisation error
Discrepancy between the given rating and actual sentiment of a free comment
“I gave it 5 stars because of the sound quality.”
“We have gotten a lot of compliments on it. Nice and great set!”
“nothing to say, I visited this place first time, will see”
“everybody makes their decisions themselves. I’m not the right person”
“I would advise to no purchase this item it never worked very well.”
“It really is impressive that the place hasn’t closed down.”
Analysing text from your customers gives you more information about them. You can catch those who give high scores, yet share negative comments. And vice versa.
Contact us and let’s speak!