Customer success

Customer Success Manager // Tallinn-based

We’re looking for our new colleague who is committed to delivering the best service to our customers (B2B). Your days will revolve around making sure our existing customers are happy and helping introduce new customers to our innovative product and mindset. 

Key responsibilities:

  • Managing a portfolio of Feelingstream’s existing customers and onboarding new B2B customers through ongoing training
  • Regularly engage with customers to evaluate their needs and continually assess and support their change management processes to help them adopt Feelingstream’s solution
  • Carry out ongoing analyses of customer interactions to make training sessions relatable and relevant for enterprise employees
  • Ensure end-users at different levels (anyone from c-level to analysts) use best practices with Feelingstream so that the enterprise gets the most business value out of the platform
  • Be the go-to person for customer needs and questions, working closely together with the project manager from the customer’s side
  • Use your storytelling skills to create engaging training sessions and your business acumen to produce convincing sales slides for upper management 
  • Collaborate internally across functions (data science, sales, IT development) to ensure customer feedback is heard and executed in internal processes and product roadmap

Your skillset should include:

  • 3+ years of experience managing customer relationships (B2B)
  • Deep understanding of contact center management or operations management, especially within banking, telecom and public sector
  • Great business acumen and passion for our customers to drive business value 
  • Strong analytical, problem-solving and consulting skills, with experience in making data-driven decisions
  • Strong communication skills through presentations, in-person or online – storytelling, convincing people and describing technical features in an easy-to-understand way come naturally to you 
  • Comfortable working in a highly agile environment with work that can sometimes be ambiguous (we’re a startup after all)
  • Being a proactive team player, but able to run projects independently
  • Our office languages are Estonian and English, but you would need to be fluent in English to interact with our customers; a functional understanding of Scandinavian languages is also a great plus as our customers are mainly Scandinavian enterprises

We offer:

  • Tallinn-based office and work-life balance (we’re also flexible about working from home)
  • We’re focused on results, not the hours you put in. We care more about what you achieve.
  • Startup-like culture and a dynamic work environment where you can challenge yourself on a daily basis
  • Opportunity to work with passionate and experienced colleagues within sales, business development, data science and developers 
  • Chance to take a deep dive into the field of AI
  • Competitive salary

Starting date: ASAP

To apply, please send your CV and cover letter to Terje Ennomäe at terje.ennomae@feelingstream.ai