Blog

Stay updated with our newest products, use case examples and team achievements.

How can text analysis improve your customer service? Part 4 – Chat
Chat

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your...
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How can text analysis improve your customer service? Part 3 – Customer feedback
Customer Feedback Analyser

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by...
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Personalisation – service exactly for you
Customer experience

Personalisation – service exactly for you

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and...
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Make every customer service call visible – use case
call

Make every customer service call visible – use case

One of the most common ways how customers can reach out to a company is by calling them. Most large...
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Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?
feelingstream

Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?

Back in March, Feelingstream analysed and compared the speeches of Kersti Kaljulaid and Sauli Niinistö, the presidents of Estonia and...
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Feelingstream enters the Scandinavian market
feelingstream

Feelingstream enters the Scandinavian market

As of October 2018, Feelingstream will be starting its expansion into the Nordics by introducing products and their use cases...
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Fast service – the future of our lives
Innovation Seminars

Fast service – the future of our lives

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy the fast package delivery?...
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How can text analysis improve your customer service? Part 1
Pilot

How can text analysis improve your customer service? Part 1

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers....
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Happy Birthday to us!
feelingstream

Happy Birthday to us!

In the light of Feelingstream's 3rd birthday we take a look back at how things have evolved since 2015. Terje...
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From Intern to Developer – Meet Vladislav!
team

From Intern to Developer – Meet Vladislav!

With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way...
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5 Ways AI can Improve a Customer Service Chatbot
feelingstream Pilot

5 Ways AI can Improve a Customer Service Chatbot

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries....
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AI Could Add $6 Trillion to the Global Economy
feelingstream

AI Could Add $6 Trillion to the Global Economy

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications...
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When the speed is crucial
email Pilot

When the speed is crucial

When your company serves customers or tries to onboard a new customer, then the speed of the response is the...
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Why consider working at Feelingstream?
jobs

Why consider working at Feelingstream?

I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response.  Lauri...
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Frequently used words in Presidents’ speeches
Pilot

Frequently used words in Presidents’ speeches

Feelingstream team was challenged to analyse the speeches by Presidents of Estonia and Finland. What is similar and what is...
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Feelingstream got funding from Prototron
Prototron

Feelingstream got funding from Prototron

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR. We...
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Feelingstream is featuring in Tehnopol newsletter
tehnopol

Feelingstream is featuring in Tehnopol newsletter

We are glad to announce that Feelingstream success story was featured in Tehnopol's newsletter. The original post was published here...
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We are looking for you!
career feelingstream jobs

We are looking for you!

Feelingstream is looking new hires! Do you want to be on the edge of AI developments and be part of...
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Meet Lauri Ilison and Feelingstream at Slush!
Slush

Meet Lauri Ilison and Feelingstream at Slush!

Let’s get together at Slush in Helsinki, Nov 30 - Dec 1 2017. Feelingstream has been working together with corporations in...
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Fun facts about Team-mate: Lauri Ilison – Chief Feeling Architect
team

Fun facts about Team-mate: Lauri Ilison – Chief Feeling Architect

What do you do in FeelingStream? My role in FeelingStream is to build up the applications for automated text analytics...
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