Blog

Stay updated with our newest products, use case examples and team achievements.

More Visibility in a Remote Work Situation Adds Up to Better Business Decisions
Customer experience Uncategorized

More Visibility in a Remote Work Situation Adds Up to Better Business Decisions

Remote work means that managers work from home, and the customer service team that is serving customers is either working...
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How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?
feelingstream

How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?

A few months ago, no one knew how radically our everyday habits are going to change during the next few...
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Solving Chatbot Visibility Problem During the EDI Program
feelingstream

Solving Chatbot Visibility Problem During the EDI Program

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus -...
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Generating Leads Out of Existing Conversations
Uncategorized

Generating Leads Out of Existing Conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation,...
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Closing a deal is scripted?
call

Closing a deal is scripted?

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then...
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How to gain insights and prepare for sales in 2020
feelingstream Pilot team

How to gain insights and prepare for sales in 2020

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects...
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Finnish speech-to-text (ASR) solution detects leads from conversations
feelingstream Product speech2text

Finnish speech-to-text (ASR) solution detects leads from conversations

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is...
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Feelingstream Product Overview – What is the DETECT Module?
Product

Feelingstream Product Overview – What is the DETECT Module?

Previously we wrote about how activating your creative side will help you use the LISTEN Module. In that part, the...
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Feelingstream Product Overview – What is the LISTEN Module?
Product

Feelingstream Product Overview – What is the LISTEN Module?

As of this spring, we’ve set up the goal to define the nature of Feelingstream’s product framework in order to...
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Introducing Riikka – our cheerful sales guru!
feelingstream team

Introducing Riikka – our cheerful sales guru!

Riikka, why you decided to join Feelingstream? I was looking for a new job and I saw that Terje wrote...
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Becoming a Team Player at Feelingstream
career

Becoming a Team Player at Feelingstream

At some point, every student starts wondering how the freshly acquired knowledge could be put into practice. Even more –...
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5 ways your company could benefit from an innovation seminar
feelingstream

5 ways your company could benefit from an innovation seminar

In today’s world with high competition, it becomes more and more important for companies to come out with new ideas,...
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Feelingstream rises €400k to find lost opportunities within customer communication
feelingstream

Feelingstream rises €400k to find lost opportunities within customer communication

We are proud to announce the investment of 400 000 EUR from FiBAN business angels (https://www.fiban.org/) and Gorilla Capital (https://www.gorillacapital.fi/)...
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My three months in Feelingstream as an intern
Employee experience

My three months in Feelingstream as an intern

You all know this stereotypical image of an intern, who has to do the most annoying tasks and often even...
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How can text analysis improve your customer service? Part 4 – Chat
Chat

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your...
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How can text analysis improve your customer service? Part 3 – Customer feedback
Customer Feedback Analyser

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by...
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Personalisation – service exactly for you
Customer experience

Personalisation – service exactly for you

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and...
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Make every customer service call visible – use case
call

Make every customer service call visible – use case

One of the most common ways how customers can reach out to a company is by calling them. Most large...
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Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?
feelingstream

Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?

Back in March, Feelingstream analysed and compared the speeches of Kersti Kaljulaid and Sauli Niinistö, the presidents of Estonia and...
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Feelingstream enters the Scandinavian market
feelingstream

Feelingstream enters the Scandinavian market

As of October 2018, Feelingstream will be starting its expansion into the Nordics by introducing products and their use cases...
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