FEATURES FOR PRODUCT / SERVICE MANAGERS

Product and service owners

Product development requires constant customer feedback to ensure customer satisfaction and profitability. But getting customer feedback can be really time-consuming. Feelingstream gives you direct access to the preferences of your entire customer base. Use this insight to make necessary changes quickly and ensure that your customers are happy.

Product and service owners

HOW IT WORKS

  • Let's say you want to know how your customers feel about your product / service so you can improve upon it. Your first step is to investigate how customers talk about your product / service with agents. You do this by making dedicated search queries.
  • Once you have found all relevant customer interactions that mention your product / service, you can then get rich insight into customers' preferences related to your product / service.
  • This insight tells you how your product / service needs to be improved to ensure profitability and customer satisfaction. Use this insight to put necessary changes into the pipeline.
  • Save your searches as Stories so you can monitor any changes in customers' perception and react quickly.

FEATURES

MULTICHANNEL FEEDBACK

Get rich insight from call transcripts, emails, chatbot interactions and surveys all in one platform.

STORYBOARDS FOR MONITORING

Create your custom report to keep track of what’s most important to you. Share these boards with your team members.

PRE-DEFINED SEARCH QUERIES

We provide industry-specific ready-made searches to help you find the feedback you need.

AUTOMATIC CLASSIFICATIONS

Our AI model classifies customer interactions according to sentiment and other characteristics to give you a deep understanding of how your customers experience your product / service.

SEE IT IN ACTION