Summarizing CRM-comments is time-consuming and inefficient
Lack of tools for analysing phone calls to improve customer satisfaction
Automating Contact Centre operations is challenging because of the variety of data
Audio file format voice calls are converted into written text
Text analysis creates a statistical overview on data categorization
Easy to integrate with your Contact Centre software with API
Analysing text from your customers gives you more information about them. You can find those who give high scores, yet negative comments. And vice versa.
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