Enhancing data visibility and promoting automation
We have developed an innovative AI-driven conversation intelligence solution offering speech-to-text models in various languages. Feelingstream transcribes and classifies spontaneous speech, delivers conversation analytics, and offers automation. We are the #1 ASR and NLP provider in Scandinavia.
“In 2015, I was responsible for customer experience in the Bigbank Group operating in nine European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorise customer contacts precisely, fast, and objectively. As there was no such tool at the time, I decided to create it myself.
Fast forward to today: Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the tool does far more than I first imagined — from automatic topic classification to speech recognition, enriching data, and other automation, all in an omnichannel world.”
Terje Ennomäe — CEO & founder
Mission
Feelingstream turns large amounts of customer conversation data into valuable information that supports smarter decisions, reduces costs, and improves business performance.
Vision
Millions of customer conversations happen every day, and almost all of them vanish the moment they end. We envision contact centres where every interaction becomes knowledge: where quality is measured on everything, coaching is built on evidence, agents get help in the moment they need it, and the voice of the customer reaches every team that should hear it.
See everything, act in the moment, trust every result
See everything
Automated transcription, summaries and quality scoring across every call, chat and email — so QA, compliance and insight cover the whole operation, not a sample.
Act in the moment
Most platforms tell you what went wrong yesterday. Agent Assist helps your people get it right now — surfacing the next best action, the correct answer, and the required disclosure during the live conversation.
Trust every result
Every score, flag and insight is auditable back to the transcript. Built for banks, insurers, telecoms and utilities: ISO 27001-certified, EU data residency, PII masking, on-premises or closed-cloud deployment, AI Act ready.
Without Feelingstream
- QA based on tiny samples and gut feel
- Coaching driven by anecdotes and whoever gets watched
- Compliance issues discovered after the complaint
- Agents drowning in wrap-up notes and answer-hunting
- Customer insight locked inside recordings nobody replays
With Feelingstream
- Every conversation scored, fairly and consistently
- Coaching and recognition built on real evidence
- Disclosures and process verified on every regulated call
- Summaries, answers and guidance delivered automatically
- Structured customer insight flowing to every team that needs it
Customer-focused
Our services are tailored for each customer's needs and wishes. We listen to and support our customers, and always make service our top priority.
Security
We are ISO 27001 certified and follow the EU's GDPR rules. We provide cloud solutions, data masking, data anonymisation, and group-based user access.
Innovation
Innovation supports continuous growth and improvement, and drives us to think differently. We are committed to continuous problem solving.
Passion
We love what we do. Our team consists of professionals who are experts in their field, all striving to build excellent technology and service.
Quality
Our expertise, professionalism, and customer-focused service are what have made us the number one choice for many businesses.
- 2026
Preparing for EU AI Act high-risk system compliance, including workforce analytics and quality scoring.
- 2025
Services based on LLMs launched on the conversation analytics platform.
- 2024
Opened our Sweden office in Lund, with a Swedish F-Tax number.
- 2023
Obtained ISO/IEC 27001 certification.
- 2022
Launched Speaker, a free real-time audio transcription app for spontaneous speech.
- 2021
Integrated with Zendesk, among other contact-handling tools (Genesys, SAP, Wildix).
- 2020
Won the European Data Incubator programme.
- 2018
€400,000 capital investment from the Nordic Angel Program by FiBAN.
- 2017
The start of the Telia and Feelingstream partnership.
- 2016
Nordea signs on as our first customer.
- 2015
Getting our start at the VUNK Garage48 Hackathon and Nordea Startup Accelerator.
Terje Ennomäe
Chief Executive Officer
Terje is the co-founder of Feelingstream with 15 years of extensive experience in the demanding financial sector, where she spearheaded key strategic decisions in customer service and sales.
Lauri Ilison
Chief Technology Officer
Lauri is co-founder and Chief Technology Officer at Feelingstream, leading engineering, speech recognition, NLP, and the conversation analytics platform. He previously headed big data and machine learning at Nortal and brings over 15 years of experience spanning banking, IT, and software development.
Join the team
Open roles
If you want to join Feelingstream and work with these founders and their skills, see our open roles and apply.
Beyond words in customer service
See the true potential of what analysing customer conversations can help you achieve.