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design customer experience through customer conversations

Analyze and design customer experience through customer service conversations 

When you think of great customer experience design, do you often also think about having great customer service from a company? Because we do. Offering quality customer service can differentiate a company from its competitors. Good service can make or break...
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speaker speech to text transcription app for spontaneous speech by Feelingstream

Stop losing time – use the new Speaker app instead!

Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To...
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How the Feelingstream conversation analytics tool can enhance your business and customer service

How the Feelingstream customer conversation analytics tool can enhance your business and customer service?

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in...
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Ultimate guide to efficiency with AI

The Ultimate Guide to Efficiency with AI

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources....
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Data security for Feelingstream

What is data security for Feelingstream? 

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers....
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Conversation analytics by Feelingstream

What is conversation analytics and why you should use it

For most businesses, it is very difficult to understand what their customers think of them. They may not know exactly what the customer issues are. Finding data for business decisions is therefore complicated. Managers make decisions either in the dark...
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Feelingstream team dec 2022

Hello, 2022 – we are ready for you!

As December is coming to a close, it is time to step back and reflect a bit. 2022 is almost here, so we want to welcome the new year with new energy.  In this article, we will share some highlights of the year...
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Feelingstream at e-estonia digital discussions

Feelingstream took part of Digital Discussions, an online event of e-Estonia

 On the 28th of October 2021, we took part of the digital event Digital Discussions, held by e-Estonia. Above all, the event gave a glimpse at 5 Estonian AI companies providing tangible solutions. The presenting companies belonged to different industries. Feelingstream...
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Finnish speech to text accuracy

We are 25% more accurate in speech to text of customer service calls than Google in the Finnish language

In the speech to text and automated speech recognition world, the accuracy of transcribing English is reaching very high levels. The best voice recognition software can reportedly achieve accuracies around 95% (numbers could be even higher today). Google is definitely...
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CXDay2021_post

CX day – celebrating and tributing call center Agents providing enjoyable experiences for beloved customers 

Each year on the first Tuesday in October, the customer experience community celebrates the professionals and companies that make great customer experiences happen – a celebration known as CX Day. In 2021, customer experience day falls on 5th October.  It is a day to highlight the...
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New version of feelingstream

How Feelingstream’s new version and advanced features will enhance your work

When it comes to our software, we are always on the lookout for improvements for giving our users the best value.  We base any version update or upgrade on what our customers have wanted or needed to make their lives...
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Engage your customers and increase sales by reducing Agent monologues in phone calls

Engage your customers and increase sales by reducing Agent monologues in phone calls

Have you ever had a Sales Representative or Agent call you to sell some service or product with a long-winded script? Was it interesting to listen to this monologue? Did you buy what they were selling?  Most likely not. Analysis...
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Automated after-call memos with Feelingstream

Stop spending time on manual after call notes, use our automated solution

When a customer contacts a company, the contact must be documented. This documentation is crucial for any future reference or additional contact from the same customer. At the same time, the company also needs information about contacts for categorization, analysis,...
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customer service quality assessment

Improve your customer service quality assessment for chat with 100% visibility and automated reviews

When it comes to customer service or chat service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether...
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learning from customer complaints and feedback for a better service

Learning from customer complaints and feedback for a better service

Customer service always deals with customer issues. Customers generally do not simply call in to chat about how amazing the services or products are. When they call, they usually have a problem or concern. Therefore, customer service agents deal with...
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