Happy customers.
Less churn.
More profit.

Feelingstream helps large service companies improve customer experience.

We analyze conversations of your customers in real time, whether they are emails, chats, calls or feedback comments.

Reacting to customer questions fast and with right answer increases engagement and keeps customers returning.

GET IN TOUCH

Voice Analysis

With the help of speech-to-text analysis, our Voice Analysis allows your company to get information from the customers’ phone calls.

Read More

Customer Feedback Analyser

With the help of our Customer Feedback Analyser companies know what customers replied in textual survey answers. The most valuable data – free text – is analyzed quickly and precisely.

Read More

Smart Message Router

Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.

Read More

Anonymisation

The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.

Read More

Text Labelling

Our Text Labelling platform feature provides a convenient solution for training data labelling, multi-opinion capture, comparison and inadequate data discovery.

Read More

Decision Model Builder

Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.

Read More

Feelingstream Models

Analysing text from your customer gives you more information about them. With Feelingstream Models you can find those who give high scores, yet share negative comments. And vice versa.

Read More

Innovation Seminars

Sometimes you need inspiration. We bring it to you with a variety of use cases. When your organisation faces automation challenges in customer service, these Innovation Seminars make it clear.

Read More

Chatbot

Our Chatbot works on websites 24/7 and answers your customers’ requests. In order to provide efficient customer service, your chatbot needs to be intelligent.

Read More

View the Feelingstream demo!

Analysing text from your customers gives you more information about them.

You can catch those who give high scores, yet share negative comments. And vice versa.

VIEW DEMO

Evaluate text with machine learning models and automatically get text content!

Test free for 30 days!

OPEN AN ACCOUNT
feelingstream Product speech2text

Finnish speech to text solution detects leads from conversations

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is...
Read More
Finnish speech to text solution detects leads from conversations
Product

Feelingstream Product Overview – What is the DETECT Module?

Previously we wrote about how activating your creative side will help you use the LISTEN Module. In that part, the...
Read More
Feelingstream Product Overview – What is the DETECT Module?
Product

Feelingstream Product Overview – What is the LISTEN Module?

As of this spring, we’ve set up the goal to define the nature of Feelingstream’s product framework in order to...
Read More
Feelingstream Product Overview – What is the LISTEN Module?
feelingstream team

Introducing Riikka – our cheerful sales guru!

Riikka, why you decided to join Feelingstream? I was looking for a new job and I saw that Terje wrote...
Read More
Introducing Riikka – our cheerful sales guru!
career

Becoming a Team Player at Feelingstream

At some point, every student starts wondering how the freshly acquired knowledge could be put into practice. Even more –...
Read More
Becoming a Team Player at Feelingstream
feelingstream

5 ways your company could benefit from an innovation seminar

In today’s world with high competition, it becomes more and more important for companies to come out with new ideas,...
Read More
5 ways your company could benefit from an innovation seminar
feelingstream

Feelingstream rises €400k to find lost opportunities within customer communication

We are proud to announce the investment of 400 000 EUR from FiBAN business angels (https://www.fiban.org/) and Gorilla Capital (https://www.gorillacapital.fi/)...
Read More
Feelingstream rises €400k to find lost opportunities within customer communication
Employee experience

My three months in Feelingstream as an intern

You all know this stereotypical image of an intern, who has to do the most annoying tasks and often even...
Read More
My three months in Feelingstream as an intern
Chat

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your...
Read More
How can text analysis improve your customer service? Part 4 – Chat
Customer Feedback Analyser

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by...
Read More
How can text analysis improve your customer service? Part 3 – Customer feedback
{"slides_column":"2","slides_scroll":1,"dots":"true","arrows":"true","autoplay":"true","autoplay_interval":"5000","speed":300}

Do you want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com