STOP LOSING IN CUSTOMER SERVICE

Ready to see what analysing customer conversations can help you achieve?

Feelingstream’s conversation analytics tool empowers your business by providing multilingual speech to text transcriptions, automating manual tasks, and delivering real-time customer insights to improve efficiency, sales, and customer service quality.  

Analytics
DISCOVER
20%
more sales leads
SAVE
12MIO €
ON EFFICIENCY
REACT
96X
FASTER TO SALES POTENTIAL
REDUCE
20%
OF CALL VOLUME

CONVERSATION ANALYTICS TOOL FOR DECISION MAKERS

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. 

Our customer chat tool helps collect customer feedback, analyze customer trends and provide insights that can benefit various industries such as insurance, banking, logistics, telecoms, utilities, and multiple departments and roles from Agents to C-level decision makers.

TRUSTED BY

DNA logo
Telia logo
Hurtigruten
OP
nordea
seb
Kela
Häirekeskus

WHAT ARE THE KEY BENEFITS

ELIMINATE UNWANTED CONTACTS

Discover the reasons behind unwanted customer contacts. Use this insight to eliminate or automate any bottlenecks and offer seamless digital services.

CLOSE 2x MORE SALES WITH TARGETED COACHING

No more manual work based on a random sample. Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents.

TAKE STRATEGIC ACTION 3x FASTER

Customer analytics metrics only tell you ⅕ of the story. Get answers to business critical questions in 30 minutes instead of waiting 3 months to receive customer feedback.

DATA SECURITY COMPLIANT

We take keeping your sensitive data very seriously. We can provide a secure solution that meets your business needs – whether that’s on-premise, data masking or full anonymization.

HIGH QUALITY SPEECH-TO-TEXT

Feelingstream can tackle transcription of standard languages as well as local varieties. We provide the highest level of speech-to-text transcription quality necessary for your business needs.

ONE TOOL, COUNTLESS POSSIBILITIES

One tool can benefit various departments, roles from Agents to C-level decision-makers.

WHAT CLIENTS SAY ABOUT US

  • “Feelingstream not only converts our customer calls into text but it also automatically categorizes the calls according to keywords that are important for us. This has given us a completely new way of getting feedback from customers. We’ve used this insight to make changes in our processes and services but also in the customer service quality we provide.”

    Teet Tiisvelt
    Head of Customer Service Development, Telia
  • “We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.”

    Sari Tempakka
    Head of Remote Service & Advice Finland, Nordea

UNLOCK YOUR CUSTOMER SERVICE POTENTIAL WITH AI

Feelingstream Leadstream

HOW IT WORKS

1. SETUP

We integrate our platform with your current systems to start the transition of previous and new conversations. We use automated speech recognition AI models to transcribe audio to text, as well as machine learning models to classify and cluster the data. We use secure channels for the transit of your data, no matter the type.

2. GET AN OVERVIEW

Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes.

customer interaction analytics - Feelingstream
Find new solutions - Feelingstream

3. DISCOVER NEW SOLUTIONS

Access to the content of the conversations and customer feedback gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions.

4. BOOST YOUR BUSINESS

Making strategic changes in your business based on your new knowledge leads to you giving your customers exactly what they want from you. Having happy customers means that they will be coming back for more and telling everyone around them about your business as well. Win-win!

Working CC Feelingstream

WE ARE FEATURED IN

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Jobs - Featured in FintechMundi - Feelingstream

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Stop losing in customer service!

It’s time to see the true potential of what analysing customer conversations can help you achieve.