Happy customers.
Less churn.
More profit.

Feelingstream helps large service companies improve customer experience.

We analyze conversations of your customers in real time, whether they are emails, chats, calls or feedback comments.

Reacting to customer questions fast and with right answer increases engagement and keeps customers returning.

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Voice Analysis

With the help of speech-to-text analysis, our Voice Analysis allows your company to get information from the customers’ phone calls.

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Customer Feedback Analyser

With the help of our Customer Feedback Analyser companies know what customers replied in textual survey answers. The most valuable data – free text – is analyzed quickly and precisely.

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Smart Message Router

Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.

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Anonymisation

The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.

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Text Labelling

Our Text Labelling platform feature provides a convenient solution for training data labelling, multi-opinion capture, comparison and inadequate data discovery.

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Decision Model Builder

Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.

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Feelingstream Models

Analysing text from your customer gives you more information about them. With Feelingstream Models you can find those who give high scores, yet share negative comments. And vice versa.

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Innovation Seminars

Sometimes you need inspiration. We bring it to you with a variety of use cases. When your organisation faces automation challenges in customer service, these Innovation Seminars make it clear.

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Chatbot

Our Chatbot works on websites 24/7 and answers your customers’ requests. In order to provide efficient customer service, your chatbot needs to be intelligent.

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View the Feelingstream demo!

Analysing text from your customers gives you more information about them.

You can catch those who give high scores, yet share negative comments. And vice versa.

VIEW DEMO

Evaluate text with machine learning models and automatically get text content!

Test free for 30 days!

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feelingstream

Feelingstream rises €400k to find lost opportunities within customer communication

We are proud to announce the investment of 400 000 EUR from FiBAN business angels (https://www.fiban.org/) and Gorilla Capital (https://www.gorillacapital.fi/)...
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Feelingstream rises €400k to find lost opportunities within customer communication
Employee experience

My three months in Feelingstream as an intern

You all know this stereotypical image of an intern, who has to do the most annoying tasks and often even...
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My three months in Feelingstream as an intern
Chat

How can text analysis improve your customer service? Part 4 – Chat

Today I introduce you the opportunities what using text analytics together with your chat and chatbot can give to your...
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How can text analysis improve your customer service? Part 4 – Chat
Customer Feedback Analyser

How can text analysis improve your customer service? Part 3 – Customer feedback

In the previous two parts (Part I; Part II) I have already talked about how to improve customer service by...
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How can text analysis improve your customer service? Part 3 – Customer feedback
Customer experience

Personalisation – service exactly for you

Would you be happy when the company adjusts a sales proposal precisely for you based on the latest purchases and...
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Personalisation – service exactly for you
call

Make every customer service call visible – use case

One of the most common ways how customers can reach out to a company is by calling them. Most large...
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Make every customer service call visible – use case
feelingstream

Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?

Back in March, Feelingstream analysed and compared the speeches of Kersti Kaljulaid and Sauli Niinistö, the presidents of Estonia and...
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Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?
feelingstream

Feelingstream enters the Scandinavian market

As of October 2018, Feelingstream will be starting its expansion into the Nordics by introducing products and their use cases...
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Feelingstream enters the Scandinavian market
Innovation Seminars

Fast service – the future of our lives

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy the fast package delivery?...
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1 Reply
Fast service – the future of our lives
Pilot

How can text analysis improve your customer service? Part 1

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers....
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How can text analysis improve your customer service? Part 1
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Do you want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com