Happy customers.
Less churn.
More profit.

Feelingstream helps large service companies improve customer experience.

We analyze conversations of your customers in real time, whether they are emails, chats, calls or feedback comments.

Reacting to customer questions fast and with right answer increases engagement and keeps customers returning.

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Our Customers

Evaluate text with machine learning models and automatically get text content!

Test free for 30 days!

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Products we’re currently working on

Customer Feedback Analyser

With the help of our Customer Feedback Analyser companies know what customers replied in textual survey answers. The most valuable data – free text – is analyzed quickly and precisely.

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Smart Message Router

Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.

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Anonymisation

The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.

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Text Labelling

Our Text Labelling platform feature provides a convenient solution for training data labelling, multi-opinion capture, comparison and inadequate data discovery.

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Decision Model Builder

Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.

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Feelingstream Models

Analysing text from your customer gives you more information about them. With Feelingstream Models you can find those who give high scores, yet share negative comments. And vice versa.

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Intelligent Virtual Assistant

Feelingstream’s Intelligent Virtual Assistant works on websites 24/7 and answers your customers’ requests. To provide efficient customer service your chatbot needs to be intelligent.

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Contact Centre Insight Platform

With the help of speech-to-text analysis, our Contact Centre Insight Platform allows your company to get information from the customers’ phone calls.

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Intelligent Auto Reply

Intelligent Auto Reply generates a response with customised acknowledgement and content-driven automatic self-service advice. These answers can lead to customers finding solutions on your website while your highly skilled agents deal with another case.

Coming soon!

Innovation Seminars

Coming soon!

Test Feelingstream Models

Analysing text from your customers gives you more information about them. You can catch those who give high scores, yet share negative comments. And vice versa.

VIEW DEMO
Pilot

How can text analysis improve your customer service? Part 1

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers....
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How can text analysis improve your customer service? Part 1
feelingstream

Happy Birthday to us!

In the light of Feelingstream's 3rd birthday we take a look back at how things have evolved since 2015. Terje...
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Happy Birthday to us!
team

From Intern to Developer – Meet Vladislav!

With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way...
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From Intern to Developer – Meet Vladislav!
feelingstream Pilot

5 Ways AI can Improve a Customer Service Chatbot

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries....
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5 Ways AI can Improve a Customer Service Chatbot
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AI Could Add $6 Trillion to the Global Economy

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications...
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AI Could Add $6 Trillion to the Global Economy
email Pilot

When the speed is crucial

When your company serves customers or tries to onboard a new customer, then the speed of the response is the...
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When the speed is crucial
jobs

Why consider working at Feelingstream?

I asked my teammates what they think about working at Feelingstream. This is how they answered, including my response.  Lauri...
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Why consider working at Feelingstream?
Pilot

Frequently used words in Presidents’ speeches

Feelingstream team was challenged to analyse the speeches by Presidents of Estonia and Finland. What is similar and what is...
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Frequently used words in Presidents’ speeches
Prototron

Feelingstream got funding from Prototron

Prototron announced the winners of 2015 from Prototron Fund. Feelingstream is one of the winners with 5 000 EUR. We...
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Feelingstream got funding from Prototron
tehnopol

Feelingstream is featuring in Tehnopol newsletter

We are glad to announce that Feelingstream success story was featured in Tehnopol's newsletter. The original post was published here...
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Feelingstream is featuring in Tehnopol newsletter
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Do you want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com