Feelingstream’s conversation analytics tool empowers your business by providing multilingual speech to text transcriptions, automating manual tasks, and delivering real-time customer insights to improve efficiency, sales, and customer service quality.
Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated.
Our customer conversation analytics tool helps analyse customer conversations and trends across all contact channels, and provide insights that can benefit various industries such as insurance, banking, logistics, telecoms, utilities, and multiple departments and roles from Agents to the highest level of decision makers.
We integrate our platform with your current systems to start the transition of previous and new conversations. We use automated speech recognition AI models to transcribe audio to text, as well as machine learning models to classify and cluster the data. We use secure channels for the transit of your data, no matter the type.
Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes.
Access to the content of the conversations and customer feedback gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions.
Making strategic changes in your business based on your new knowledge leads to you giving your customers exactly what they want from you. Having happy customers means that they will be coming back for more and telling everyone around them about your business as well. Win-win!
