MULTICHANNEL CUSTOMER INTERACTION ANALYTICS

Analytics

Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise.

Analytics

OUR CLIENTS

THIS IS HOW IT WORKS

Frontpage Analytics

1. GET AN OVERVIEW

Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes.

Find new solutions

2. DISCOVER NEW SOLUTIONS

This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions.

Find new solutions
Boot your business

3. BOOST YOUR BUSINESS

Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

DISCOVER
0%
MORE SALES LEADS
SAVE
0 MIO €
ON INEFFICIENCY
REACT
0X
FASTER TO CHURN RISK
REDUCE
0%
OF YOUR CALL VOLUME

KEY BENEFITS

MULTICHANNEL VISIBILITY

Get in-depth multichannel insight into why your customers contact you beyond CRM comments or agent notes. Feelingstream covers calls, emails, voicebot, chatbot and surveys.

ELIMINATE UNWANTED CONTACTS

Discover the reasons behind unwanted customer contacts. Use this insight to eliminate or automate any bottlenecks and offer seamless digital services.

CLOSE 2x MORE SALES WITH TARGETED COACHING

No more manual work based on a random sample. Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents.

TAKE STRATEGIC ACTION 3x FASTER

Customer analytics metrics only tell you ⅕ of the story. Get answers to business critical questions in 30 minutes instead of waiting 3 months to receive customer feedback.

DATA SECURITY COMPLIANT

We take keeping your sensitive data very seriously. We can provide a secure solution that meets your business needs – whether that’s on-premise, data masking or full anonymization.

HIGH QUALITY SPEECH-TO-TEXT

Feelingstream can tackle transcription of standard languages as well as local varieties. We provide the highest level of speech-to-text transcription quality necessary for your business needs.

CORE FEATURES

MULTICHANNEL ANALYSIS

Feelingstream is designed to analyse and provide an overview of all your customer contacts. Get insight into your customer interactions across calls, emails, chatbot, voicebot and feedback surveys.

AI-POWERED

Our algorithms provide high quality speech-to-text transcripts, automatic categorization of interactions for sentiment, topic, sales leads, churn indication, summaries and outlier detection.

DATA SECURITY COMPLIANT

We strive to protect sensitive data in exactly the way that your business requires. We can provide on-premise data security or even data masking and anonymization. We don’t get started until we make sure your data is safe.

MULTILINGUAL

Feelingstream can tackle standard languages as well as local dialects in all languages of the world. Our speech-to-text model in particular transcribes at a high level of quality in Scandinavian and Baltic languages as well as German. If your preferred language is not listed, we can build the model for you.

EASY INTEGRATION

Feelingstream integrates easily with all contact center solutions – Genesys, SAP, AWS, Google, Tilde, Qfinity, Telia Kontaktikeskus.

WHAT CLIENTS SAY ABOUT US

Feelingstream not only converts our customer calls into text but it also automatically categorizes the calls according to keywords that are important for us. This has given us a completely new way of getting feedback from customers. We’ve used this insight to make changes in our processes and services but also in the customer service quality we provide.

Teet Tiisvelt
Head of Customer Service Development, Telia

We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.

Sari Tempakka
Head of Remote Service & Advice Finland, Nordea

BLOG