Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.
The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.
Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.