STOP LOSING IN CUSTOMER SERVICE

Ready to see the true potential of what analysing customer conversations can help you achieve?

Feelingstream’s conversation analytics tool empowers your business by providing multilingual speech to text transcriptions, automating manual tasks, and delivering real-time customer insights to improve efficiency, sales, and customer service quality.  

Analytics
DISCOVER
20%
more sales leads
SAVE
5MIO
ON EFFICIENCY
REACT
96X
FASTER TO SALES POTENTIAL
REDUCE
20%
OF YOUR CALL VOLUME

CONVERSATION ANALYTICS TOOL FOR DECISION MAKERS

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated.

How the Feelingstream customer conversation analytics tool can enhance your business and customer service?

Our conversation analytics solution helps our customers improve their efficiency, increase sales, and enhance customer service quality. We have our own speech-to-text models in various languages and focus on spontaneous speech in the world of customer service calls.  

What are the possible positive impacts from using the Feelingstream customer conversation analytics tool?

HOW IT WORKS

1. GET AN OVERVIEW

Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes.

customer interaction analytics - Feelingstream
Find new solutions - Feelingstream

2. DISCOVER NEW SOLUTIONS

This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions.

3. BOOST YOUR BUSINESS

Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

Working CC Feelingstream

WHAT ARE THE KEY BENEFITS

ELIMINATE UNWANTED CONTACTS

Discover the reasons behind unwanted customer contacts. Use this insight to eliminate or automate any bottlenecks and offer seamless digital services.

CLOSE 2x MORE SALES WITH TARGETED COACHING

No more manual work based on a random sample. Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents.

TAKE STRATEGIC ACTION 3x FASTER

Customer analytics metrics only tell you ⅕ of the story. Get answers to business critical questions in 30 minutes instead of waiting 3 months to receive customer feedback.

DATA SECURITY COMPLIANT

We take keeping your sensitive data very seriously. We can provide a secure solution that meets your business needs – whether that’s on-premise, data masking or full anonymization.

HIGH QUALITY SPEECH-TO-TEXT

Feelingstream can tackle transcription of standard languages as well as local varieties. We provide the highest level of speech-to-text transcription quality necessary for your business needs.

ONE TOOL, COUNTLESS POSSIBILITIES

One tool can benefit various departments, roles from Agents to C-level decision-makers.

OUR CLIENTS

Telia logo
DNA logo
Aasa
seb
Kela
OP
medicum
nordea
estonian statistics
Starship
paasteamet
Sotsiaalkindlustus
Maksuamet
Transpordiamet
Haigekassa
Eesti Tootukassa
Estonian Public Institutions use Feelingstream customer conversation analytics. Find out what they discovered about their customer service.
Data-driven vs decision-driven approach to making business decisions. What's the difference?

WHAT CLIENTS SAY ABOUT US

Feelingstream not only converts our customer calls into text but it also automatically categorizes the calls according to keywords that are important for us. This has given us a completely new way of getting feedback from customers. We’ve used this insight to make changes in our processes and services but also in the customer service quality we provide.

Teet Tiisvelt
Head of Customer Service Development, Telia

We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.

Sari Tempakka
Head of Remote Service & Advice Finland, Nordea

WE ARE FEATURED IN

Jobs - LIFT99 - Feelingstream
Jobs - Featured in startup_estonia - Feelingstream
Jobs - Featured in EAS - Feelingstream
Jobs - featured in Slush - Feelingstream
Jobs_Garage48_Feelingstream
Jobs - Featured in FintechMundi - Feelingstream

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Stop losing in customer service!

It’s time to see the true potential of what analysing customer conversations can help you achieve.