Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.
The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.
Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.
Intelligent Auto Reply generates a response with customised acknowledgement and content-driven automatic self-service advice. These answers can lead to customers finding solutions on your website while your highly skilled agents deal with another case.
Test Feelingstream Models
Analysing text from your customers gives you more information about them. You can catch those who give high scores, yet share negative comments. And vice versa.