Happy customers.
Less churn.
More profit.

Feelingstream helps large service companies improve customer experience.

We analyze conversations of your customers in real time, whether they are emails, chats, calls or feedback comments.

Reacting to customer questions fast and with right answer increases engagement and keeps customers returning.

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Evaluate text with machine learning models and automatically get text content!

Test free for 30 days!

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Products we’re currently working on

Voice Analysis

With the help of speech-to-text analysis, our Voice Analysis allows your company to get information from the customers’ phone calls.

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Customer Feedback Analyser

With the help of our Customer Feedback Analyser companies know what customers replied in textual survey answers. The most valuable data – free text – is analyzed quickly and precisely.

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Smart Message Router

Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.

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Anonymisation

The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.

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Text Labelling

Our Text Labelling platform feature provides a convenient solution for training data labelling, multi-opinion capture, comparison and inadequate data discovery.

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Decision Model Builder

Proper and accurate Decision Model development requires specific data, it’s cleaning and training. Business targets require having specific decisions for the business case. All this is executed based on our Decision Model Builder for textual data. Easy and simple, no coding skills required.

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Feelingstream Models

Analysing text from your customer gives you more information about them. With Feelingstream Models you can find those who give high scores, yet share negative comments. And vice versa.

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Innovation Seminars

Sometimes you need inspiration. We bring it to you with a variety of use cases. When your organisation faces automation challenges in customer service, these Innovation Seminars make it clear.

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Chatbot

Our Chatbot works on websites 24/7 and answers your customers’ requests. In order to provide efficient customer service, your chatbot needs to be intelligent.

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View the Feelingstream demo!

Analysing text from your customers gives you more information about them.

You can catch those who give high scores, yet share negative comments. And vice versa.

VIEW DEMO
call

Make every customer service call visible – use case

One of the most common ways how customers can reach out to a company is by calling them. Most large...
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Make every customer service call visible – use case
feelingstream

Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?

Back in March, Feelingstream analysed and compared the speeches of Kersti Kaljulaid and Sauli Niinistö, the presidents of Estonia and...
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Is Stefan Löfven really a popular topic in Swedish parties’ Tweets?
feelingstream

Feelingstream enters the Scandinavian market

As of October 2018, Feelingstream will be starting its expansion into the Nordics by introducing products and their use cases...
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Feelingstream enters the Scandinavian market
Innovation Seminars

Fast service – the future of our lives

Do you want to get a tailor-made marketing message from your service provider? Do you enjoy the fast package delivery?...
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1 Reply
Fast service – the future of our lives
Pilot

How can text analysis improve your customer service? Part 1

When thinking about customer service, we all know that emails are a very big part of daily conversations with customers....
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How can text analysis improve your customer service? Part 1
feelingstream

Happy Birthday to us!

In the light of Feelingstream's 3rd birthday we take a look back at how things have evolved since 2015. Terje...
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Happy Birthday to us!
team

From Intern to Developer – Meet Vladislav!

With an eye for detail and the ability to execute tasks as fast as the Flash, he climbed his way...
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From Intern to Developer – Meet Vladislav!
feelingstream Pilot

5 Ways AI can Improve a Customer Service Chatbot

When we state that Air New Zealand’s chatbot “Oscar” used to be able to answer just 7% of customer queries....
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5 Ways AI can Improve a Customer Service Chatbot
feelingstream

AI Could Add $6 Trillion to the Global Economy

In this week’s post we are going to look at the latest Mckinsey Report Notes from the AI Frontier: Applications...
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AI Could Add $6 Trillion to the Global Economy
email Pilot

When the speed is crucial

When your company serves customers or tries to onboard a new customer, then the speed of the response is the...
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When the speed is crucial
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Do you want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com