eBooks

• Do you know what your customers call you about?​
• How could you reduce the number of avoidable and repetitive calls?​
• Are your customer service processes efficient?​
• How could you automatise some customer service or service-related processes?​
• How do you know if your customers are considering leaving?

This eBook talks about each of these topics and gives you an overview of using conversation analysis and AI to make your business and customer service more effective. The eBook is easy to use and follow, each chapter gives you answers, tips, and sources to help you learn more about different ways to drive further efficiency.​

• What are the most used and important service quality aspects?​
• What’s the most impactful aspect from the perspective of a customer?​
• What is not efficient about the standard processes of quality assessment?​
• How conversation analysis and automation tools support customer service quality processes?​
• How to use further automation to make customer service more efficient and help agents to offer better quality service?

This eBook talks about each of these topics and gives you an overview of using conversation analysis and AI to make your business and customer service more effective. The eBook is easy to use and follow, each chapter gives you answers, tips, and sources to help you learn more about different ways to drive further efficiency.