Exceed your customers' expectations
Knowing your customers lets you exceed their insurance expectations. Use conversational analytics to react to needs as they arise, ensure quality across every channel, and monitor for compliance.
One tool, countless possibilities
Empower your organisation with conversational analytics to provide the best customer experience for insurance seekers.
Increase customer service quality, enhance efficiency with analysis and automation, and improve sales by finding and using your true potential. You decide where to begin — we provide the means to do it all.
Check out our product overviewEnhance sales performance and increase revenue
AI models find sales potential and surface churn risk, so you can use existing conversations to discover leads you already have. Sell where there is potential, monitor script use and success, and learn what customers say about your competitors.
- Fast reaction to sales leads
- Find successful practices
- Know your customers' needs
What is standard can be automated
Automated routing of customer emails to the right departments and queues improves both agent and customer satisfaction. Agents work in their specialty; customers get faster replies. Add automated replies for standard queries to process email even more efficiently.
- No email left unreplied
- Higher satisfaction
- Reduced workload
Enhanced visibility for improved quality
Instead of coaching from a random sample, imagine having 100% of agent conversations in front of you — enriched with silence, monologue, and sentiment signals. Target coaching exactly where an agent is out of the norm compared to the team.
- Targeted coaching
- Clear metrics and goal-setting
- Monitoring over time
Features to support your goals
- Omnichannel visibility
- Access information from every customer communication channel for full visibility of your service.
- Sentiment & topic analysis
- Know which topics drive your contacts and how customers feel, then leverage that insight to drive change.
See Feelingstream on your insurance conversations
Book a demo and we'll show you what your customer conversations reveal.