Reduce costs without sacrificing quality
Powering a brighter future, one satisfied customer at a time. Analyse large volumes of customer data — feedback, complaints, and inquiries from calls, chatbots, and emails — to understand needs and increase engagement.
One tool, countless possibilities
Knowing what your customers want lets you improve customer service while also cutting costs.
Our tool empowers utility businesses with multilingual speech-to-text transcription, automation of manual tasks, and real-time customer insight to improve efficiency, sales, and customer service quality.
Check out our product overviewGet ahead in the sales game
Knowing which conversations have sales potential shows where you can sell and upsell. Analyse how customers talk about products, competitors, campaigns, and pricing, and how they react to your sales approaches.
- Find sales potential
- Close more deals
- Reduce churn rates
Make empowered decisions by knowing your customers
Analysing conversations shows which processes support satisfaction and which create repetitive contacts, low feedback scores, and churn. Use conversations as constant feedback to design efficient, customer-friendly processes.
- Faster process improvements
- Effective prioritisation
- Reduced churn
Design a consistent, high-level customer experience
With omnichannel visibility and access to every conversation, set a unified standard for a consistent, excellent experience across all channels. Monitor and train as you go — reaching new heights with clear processes and targeted coaching.
- Efficient coaching
- Unified standards
- Monitoring over time
Features to support your goals
- Visibility to customers' words
- Accurate ASR models turn calls into text, giving you access to every phone call and the data you need for decisions.
- Real-time customer insight
- Multilingual transcription and automation surface the signals that improve efficiency, sales, and quality.
See Feelingstream on your utilities conversations
Book a demo and we'll show you what your customer conversations reveal.