Understand what keeps happening. Change it while it's happening.
Leadstream — see everything, prove anything.
Every call, chat and email transcribed, summarised and scored against your own scorecard. Trends, contact drivers, quality and risk across every team, channel and language — and every number traces back to the transcript, so findings are evidence, not anecdotes.
Leadstream answers: “Why does this keep happening?”
Agent Assist — the right move, in the moment.
Real-time guidance during the live conversation: the correct answer, the next best action, the required disclosure, the eligible offer — surfaced exactly when needed. Notify, remind, validate. The agent stays in control; the guessing ends.
Agent Assist answers: “Help me get this right, now.”
Everything you need to understand customer conversations.
One platform to transcribe, analyse, and act on every interaction.
Automatic speech-to-text
Turn every recorded call into accurate, searchable text.
02Automatic summaries
A concise summary of every interaction, with no manual note-taking.
03Automatic quality scoring
Evaluate every conversation against your criteria, not a 1–2% sample.
04Sales monitoring
Understand what wins deals — across every sales conversation, not a few.
05Agent assist
Real-time guidance that helps agents get it right, in the moment.
06Knowledge base agent
The right answer, drawn from your knowledge — on demand.
07Data security
Built for regulated industries — secure, compliant and private by design.