Agent Assist listens to live conversations, analyses what’s being said, and provides on-screen prompts and campaign reminders in real time.
Agents receive clear, timely guidance that helps them introduce the right offers, highlight upgrades, and make relevant cross-sell suggestions without breaking the natural flow of the conversation.
Agent Assist monitors every call as it happens. It detects when a campaign or offer should be mentioned and prompts the agent at the right moment. Campaigns are presented reliably, sales opportunities are captured more often, and service quality stays consistent even during the busiest days. Managers gain real-time visibility, while every agent receives the same support, regardless of experience level.
Agent Assist uses real-time transcription and semantic analysis to understand each interaction. When a campaign or offer should be mentioned, the system alerts the agent instantly. Reminders, messages, and pop-up notifications appear on-screen without interrupting the customer experience. Each prompt is configurable, allowing organisations to align guidance with sales goals, campaign timing, and product priorities.
Agent Assist works together with Knowledge Base Agent, which provides verified, source-linked answers during the same conversation. Sales and service agents can check campaign details, terms, or support information without switching tools. All conversations are automatically summarised and analysed in Feelingstream’s conversational analytics platform, giving teams full post-call visibility across campaign coverage, sales moments, and performance.
