Notes on conversation intelligence — 2017

4 posts

3 October 2017/Terje Ennomäe

Employee happiness leads to customer satisfaction

Motivated agents drive better service and results. See how automating routine work lets people focus on the conversations that matter.

23 March 2017/Terje Ennomäe

Small companies, tiny changes, big impact

You don't need huge volumes to benefit from email analysis. See how small teams cut internal noise and route messages to free up real time.

26 January 2017/Terje Ennomäe

The story of an inbox: what email analysis reveals

Analysing a shared inbox exposes hidden waste — internal noise, duplicate replies and avoidable contacts. Here is what the data shows and how to act.

15 January 2017/Terje Ennomäe

Intelligent auto-replies that actually help customers

Move beyond generic acknowledgements. See how AI can send accurate, helpful auto-replies that resolve common issues and cut repeat contacts.