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Sales growth with conversation analysis – capitalise on your sales potential

Customer conversation analysis can hold a lot of knowledge and power. When it comes to revenue and sales growth, conversational analytics can make a significant difference by helping us understand how to sell, who to sell to, and when you...

Our pillars for success – ASR quality, platform usability, and data security

May 3, 2024Anette LehismetsQualityData security, feelingstream, usability

Reflecting on the past few years, it is evident that we have remained steadfast in our commitment to enhancing our products and services, driven by specific goals tailored to meet the evolving needs of our customers. Feelingstream’s primary focus has...

17 conversation analysis use cases with different time frames

April 19, 2024Anette LehismetsEfficiency, Quality, Sales, Use casesAI, Efficiency, Quality, Sales, Technology, Use case

Conversation analysis can provide valuable insights for companies across various time periods, ranging from real-time to historical data. Different time intervals support different use cases and can have a variety of benefits. One thing is clear – having data going...

Four steps of data masking to enable the entire company to analyse conversational data.

April 8, 2024Anette LehismetsProductAI, Efficiency, Technology

Data analysis must always consider privacy needs and regulations. Customer conversations with customer service hold quite a lot of personal data. Therefore, conversation analysis options may be quite limited unless technology is used for data masking or some other method...

How can data security help you maximise the value of your customer conversations?

March 21, 2024Anette LehismetsProduct, QualityAI, Technology

The world is becoming more data and technology-focused with each passing year. The pace at which we’re moving in collecting data, using data, and developing AI models – is intense. Data security is key when moving to new technologies and...

The rise of automated call center quality assurance

December 20, 2023Anette LehismetsEfficiency, QualityAI, Efficiency, Quality, Technology

In our previous post we listed some reasons why manual call center quality assurance is a thing from the past. Call center analytics and using technology to make the most of the available data is where we are now moving...

Feelingstream - manual call quality monitoring is in the past

Unlocking efficiency: Why manual call quality scoring is a thing of the past

October 17, 2023Anette LehismetsEfficiency, QualityEfficiency, Quality, Technology

Efficiency is one of the core values of Feelingstream. It is critical to optimise operations and workflow no matter what size call centre you are in charge of. One area where efficiency can have a significant influence is call quality...

Feelingstream - Version 1.9 now available.

Version 1.9 is now available: What’s new and improved?

September 22, 2023Laura HaarakaljuVersion releasefeelingstream, New version, Version 1.9

We’re excited to announce a new feature on our blog: version release articles. From now on, we’ll be sharing news about software updates and new versions. In this article, we’re going to take you through the exciting updates in version...

Feelingstream - mere facts and actionable insight

Conversational analytics: mere facts versus actionable insights

September 22, 2023Laura HaarakaljuEfficiencyActionable insight

In today’s data-driven world, companies are constantly seeking ways to improve customer service quality, efficiency, and boost sales. One powerful tool that has emerged in recent years is conversational analytics. This technology leverages natural language processing (NLP) and machine learning...

What is data security for Feelingstream?

May 22, 2023Anette LehismetsProductAI, Data security, feelingstream, Technology

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers....

Feelingstream - Redefine cost-cutting measures in CS

How conversational analytics is redefining the cost-cutting measures in customer service

March 31, 2023Laura HaarakaljuUse casesCost-cutting, Efficiency

Cost-cutting is not down to blind setting of goals or just crunching numbers as that may lead to negative effects towards the customer or creating new issues. Therefore, every attempt to cut costs needs to be planned and evaluated. Reduce...

Feelingstream - Journey from data collection to decision-making

6 Steps of Data Analysis

February 28, 2023Anette LehismetsEfficiencyAnalysis process, Data analysis

Data analysis and the use of customer conversations, in our opinion, are the future of empowered decision-making. Making informed business decisions requires having access to reliable sources of information, such as customer conversations. With the technology we have today, the...

Feelingstream - Why analyse customer feedback

Customer feedback analysis with AI text analytics

January 3, 2023Anette LehismetsEfficiency, QualityAI, Customer experience, Customer feedback, Quality

Why should you analyse customer feedback? When it comes to customer feedback, there are various forms that may be collected and analysed. The most common ones are NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). For companies selling various products,...

Feelingstream - How to solve a business problem

How can conversational analytics assist you in solving business problem?

October 2, 2022Laura HaarakaljuEfficiencyEfficiency

A skill that is valued across all professions and industries is the ability to identify the root cause of a difficult business problem and then solve it. But not everyone is born with the talent for problem-solving. In fact, becoming...

finding actionable insights with feelingstream conversation analytics tool

Finding actionable insights with the Feelingstream conversation analytics tool

September 19, 2022Anette LehismetsEfficiency, Product

In a previous article, we wrote about the knowledge pyramid and moving through its layers with thought and data analysis to work towards finding actionable insights. In this article, we’d like to run you through another example of this process....

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