STOP LOSING EFFICIENCY IN CUSTOMER SERVICE

Increase efficiency

Automate after call notes. Reduce repetitive calls. Elevate customer experience. Feelingstream provides your customer service team rich customer insights through analysing all customer interactions so you can automate redundant processes, eliminate unnecessary contacts, and provide seamless customer service. 

Increase efficiency
0M €
SAVINGS ON REDUCED INEFFICIENCY
0%
REDUCTION IN
CALL VOLUME
0%
INCREASE IN
MEMO QUALITY
0M €
SAVINGS ON AUTOMATIC CRM MEMOS

Save 30% Agent time

Imagine your Agent can serve additional ten customers every day when machines are doing after call work automatically. The situation we saw in one of the Finnish enterprises – after every call, back then an average of 50 calls per day, they have to type call reason and a summary. Listen to our CTO, Lauri Ilison, shares the insights.

FEATURES

REPETITIVE CALL DETECTION

Discover opportunities to improve processes that drive unnecessary calls.  

AUTOMATIC CRM MEMOS

Keep agents focused on helping more customers when you automate documentation.  

AUTOMATIC AI CLASSIFICATION

AI- powered model that automatically classifies all customer interactions according to sentiment, call duration and other characteristics. 

MULTICHANNEL ANALYSIS

Customer interactions across all channels: calls, emails, chat, NPS, surveys, and feedback are analysed.

REAL-TIME DATA

Track customer interactions as soon as the calls end. 

CUSTOMISED STORYBOARDS

Create custom reports and share between team members to keep track of specific KPIs and overall agent performance.

PRE-DEFINED SEARCH QUERIES

Industry-specific ready-made searches to help you get a full overview of your customer experience process.

MULTILINGUAL SPEECH TO TEXT

Automatically generate high-quality transcripts of inbound and outbound calls available in all Scandinavian & Baltic, and German languages.

BENEFITS

ELIMINATE UNNECCESARY CONTACTS

Discover the reasons behind repetitive calls and use this insight to eliminate unnecessary contacts by automating any bottlenecks and offer a seamless customer experience online. 

SAVE TIME ON AFTER CALL WORK

Automatic Ensure uniform, more accurate and reliable data in the system for future reference.  

TARGETED COACHING

Help agents to help customers. Discover significant caoching points to support your agents in providing the best customer service possible.

LOWER THE COST ON CUSTOMER OF SERVING CUSTOMERS

Optimise and automate redundant manual processes giving agents more time to focus on serving customers.

NEWSLETTER

Sign up for our newsletter and stay updated on the Feelingstream platform and news and trends in conversational AI use cases in customer service.

The newsletter is published quarterly.

WHAT IS A SPEAKER APP?

You talk, we write

1. Feelingstream’s new online transcription and recording web app converts your interviews, lectures, conversations and other audio files to readable text. The transcription service is designed for journalists, researchers, media producers, students, interviewers or others who use audio materials for their job.  

2. Available in Finnish, Swedish, Estonian, Russian, and English languages.

3. It is simple and easy to use – just record conversations using web browser or import your recordings from your computer to Speaker app and we do all the rest!

HOW IT WORKS

  • Let's say you want to know how your customers feel about your product / service so you can improve upon it. Your first step is to investigate how customers talk about your product / service with agents. You do this by making dedicated search queries.
  • Once you have found all relevant customer interactions that mention your product / service, you can then get rich insight into customers' preferences related to your product / service.
  • This insight tells you how your product / service needs to be improved to ensure profitability and customer satisfaction. Use this insight to put necessary changes into the pipeline.
  • Save your searches as Stories so you can monitor any changes in customers' perception and react quickly.
Call classification topic Feelingstream 2021
Feelingstream churn risk 2021

Keep your customers with you – churn risk detection and actions

When a customer finds that they are dissatisfied with a company’s services or go as far as deciding to leave a company, there are usually warning signs. The churn rate of a company can be managed and kept down if the whole company works for it via analyzing customer interactions, customer activities and takes steps to avoid...
Read More

An automated way to eliminating avoidable inbound calls

This is how we use AI to help you discover avoidable inbound calls and eliminate them for better self-service and customer satisfaction.
Read More

New feature: Learn from repeat callers to improve your First Call Resolution rates

Discover how our new automated solution for detecting First Call Resolution rates helps companies significantly improve customer experience.
Read More

IMPROVE CUSTOMER SERVICE QUALITY

Feelingstream is a multifunctional platform