INCREASE EFFICIENCY

Increase efficiency

It is hard to improve customer service based on CRM memos alone. Instead, you need rich insight into why your customers contact you. With Feelingstream you can analyze all of your customer interactions and discover how you can cut out unnecessary things in your customer service.

Increase efficiency
0M €
SAVINGS ON REDUCED INEFFICIENCY
0%
REDUCTION IN
CALL VOLUME
0%
INCREASE IN
MEMO QUALITY
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SAVINGS ON AUTOMATIC CRM MEMOS

ELIMINATE UNWANTED CONTACTS

Discover the reasons behind unwanted customer contacts. Use this insight to eliminate or automate any bottlenecks to offer a seamless customer experience online.

AUTOMATIC AI CLASSIFICATION

Feelingstream allows you to automate CRM memos which gives you 25% higher data quality and frees up your agents to focus on sales and helping your customers.

TAKE STRATEGIC ACTION 3x FASTER

Customer analytics metrics only tell you ⅕ of the story. Real-time monitoring and in-depth insight into your customer interactions lets you take strategic action immediately.

2x WEEKS FASTER NOTIFICATION OF ISSUES

Avoid massive incoming calls and a negative NPS score by catching issues before they get out of hand. 

PROVIDE SEAMLESS DIGITAL SERVICES

Use insight from Feelingstream to make small but powerful tweaks to your digital services and reduce unwanted customer contacts by 25%. 

REAL-TIME MONITORING

Immediately start tracking whether the changes you’ve introduced have the right impact. This means you can change course much faster and focus your effort on growing your business.

HOW OUR CLIENTS USE FEELINGSTREAM TO INCREASE EFFICIENCY

We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.

Sari Tempakka
Head of Remote Service & Advice Finland, Nordea

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FEATURES FOR ELIMINATING INEFFICIENCY

Feelingstream is a multifunctional platform - read more about the specific features that help reduce inefficiency in the business.