BEYOND WORDS IN CUSTOMER SERVICE EFFICIENCY

Automate after-call notes. Reduce repetitive calls. Elevate the customer experience. Feelingstream provides your customer service team rich customer insights through analysing all customer interactions so you can automate redundant processes, eliminate unnecessary contacts, and provide seamless customer service.

ACHIEVE EFFICIENCY FOR YOUR COMPANY WITH KNOWLEDGE

REDUCE

20%

CALL VOLUME

ROI

1MONTH

WITH AUTOMATIC SUMMARY

FIND

100%

CONTACT REASONS

STREAMLINE

MORE PROCESSES

SAVE 30% AVERAGE HANDLING TIME

Imagine that your Agents can serve additional ten customers every day by using Gen AI to generate automatic summaries of their calls. This can save up to 30% of the average handling time, increase the quality of the summaries and improve processes. Feelingstream CTO Lauri Ilison shares his thoughts.

IMPROVE YOUR EFFICIENCY WITH...

AUTOMATIC SUMMARY

Keep agents focused on helping more customers when you automate documentation.

AUTOMATIC AI CLASSIFICATION

The AI-powered model automatically classifies all customer interactions according to sentiment, call duration, and other characteristics.

REPETITIVE CALL DETECTION

Discover opportunities to improve processes that drive unnecessary calls. Monitor the effect of changes over time.

KNOWLEDGE FOR REDIRECTING CUSTOMERS

Improving the information on your website or developing your self-service options based on customer conversations gives you a chance to reduce unwanted calls. Redirect customers to channels that cost you less. Develop your chatbot to take most of the workload. Efficiency can be found in many places if you have the data to base your business decisions on – which we can offer.

CUSTOMISED STORYBOARDS

Create custom reports and share between team members to keep track of specific KPIs and overall agent performance.

BENEFITS

ELIMINATE UNNECCESARY CONTACTS

Discover the reasons behind repetitive calls and use this insight to eliminate unnecessary contacts by automating any bottlenecks and offer a seamless customer experience online.

TARGETED COACHING

Help agents help customers. Discover significant coaching points to support your agents in providing the best customer service possible.

SAVE TIME ON AFTER CALL WORK

Automatic Summaries ensure uniform, more accurate, and reliable data in the system to be analysed and used for future reference.
Read more

LOWER THE COST OF CUSTOMER SERVICE

Optimise and automate redundant manual processes, giving agents more time to focus on serving customers.

HOW IT WORKS

Let's say you want to know how many of your calls are repetitive calls that you could avoid. Firstly, you start monitoring your repetitive calls over a time period, for example, how many calls you have within 3 days from the same customer.
Once you have found all relevant repetitive calls, you can start looking into the topics and the reasons behind those calls. You can then get rich insights into why those customers feel the need to call again.
This insight tells you how your product/service and customer service need to be improved to ensure first call resolution and customer satisfaction. Use this insight to put necessary changes into the pipeline.
Monitor your repetitive calls further to keep finding areas of improvement and making your processes more efficient.

IMPROVE CUSTOMER SERVICE QUALITY

Feelingstream is a multifunctional platform for conversation analytics. If you’re interested in efficiency, you may also want to read about what Feelingstream can help you do with your customer service quality.

LEARN MORE