Customer analytics metrics can only tell you a small part of the story. Feelingstream gives you the overview and in-depth insight necessary to assess the quality of your customer service and make changes where they are needed the most.
HIGHER NPS SCORE
REDUCTION IN CALL VOLUME
MORE SELF-SERVICE USERS
SAVED ON WRITING MEMOS PER AGENT / MONTH
RICH CUSTOMER FEEDBACK
Only 15% of your customers respond to feedback surveys. Analyzing your customer interactions tells you exactly what your entire customer base thinks, feels and wants.
TAKE STRATEGIC ACTION 3x FASTER
Customer analytics metrics only tell you ⅕ of the story. Real-time monitoring and in-depth insight into your customer interactions lets you take strategic action immediately.
SKYROCKET YOUR CUSTOMER SERVICE METRICS
The insight from Feelingstream allows you to act on any negative trends instantly, which means you can increase your customer analytics metrics without wasted effort.
Get in-depth multichannel insight into why your customers contact you beyond CRM comments or agent notes. Feelingstream analyzes across all channels – calls, emails, chatbot and survey feedback.
IMPROVE SERVICE QUALITY THROUGH TARGETED TRAINING
Discover the pain points in your service quality overall and provide targeted training to offer a seamless customer experience.
STOP CHURN BEFORE IT CAN HAPPEN
Catch all customer interactions with a negative sentiment. Act on your findings to prevent customers from leaving before it’s too late.
HOW OUR CLIENTS USE FEELINGSTREAM TO IMPROVE CUSTOMER SERVICE
We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.
Head of Remote Service & Advice Finland, Nordea
FEATURES FOR CUSTOMER SERVICE
Feelingstream is a multifunctional platform - read more about the specific features that help ensure a seamless customer service experience.