SEAMLESS CUSTOMER SERVICE

Seamless customer service

Customer analytics metrics can only tell you a small part of the story. Feelingstream gives you the overview and in-depth insight necessary to assess the quality of your customer service and make changes where they are needed the most.

Seamless customer service
0%
HIGHER NPS SCORE
0%
REDUCTION IN CALL VOLUME
0%
MORE SELF-SERVICE USERS
0h
SAVED ON WRITING
MEMOS PER AGENT / MONTH

RICH CUSTOMER FEEDBACK

Only 15% of your customers respond to feedback surveys. Analyzing your customer interactions tells you exactly what your entire customer base thinks, feels and wants. 

TAKE STRATEGIC ACTION 3x FASTER

Customer analytics metrics only tell you ⅕ of the story. Real-time monitoring and in-depth insight into your customer interactions lets you take strategic action immediately.

SKYROCKET YOUR CUSTOMER SERVICE METRICS

The insight from Feelingstream allows you to act on any negative trends instantly, which means you can increase your customer analytics metrics without wasted effort. 

MULTICHANNEL VISIBILITY

Get in-depth multichannel insight into why your customers contact you beyond CRM comments or agent notes. Feelingstream analyzes across all channels – calls, emails, chatbot and survey feedback.

IMPROVE SERVICE QUALITY THROUGH TARGETED TRAINING

Discover the pain points in your service quality overall and provide targeted training to offer a seamless customer experience. 

STOP CHURN BEFORE IT CAN HAPPEN

Catch all customer interactions with a negative sentiment. Act on your findings to prevent customers from leaving before it’s too late.

HOW OUR CLIENTS USE FEELINGSTREAM TO IMPROVE CUSTOMER SERVICE

We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.

Sari Tempakka
Head of Remote Service & Advice Finland, Nordea

FEATURES FOR CUSTOMER SERVICE

Feelingstream is a multifunctional platform - read more about the specific features that help ensure a seamless customer service experience.