BOOST YOUR SALES

Product and service owners

Typically only 1/5 of your customers choose to respond to automatic feedback surveys. That is just a random sample of your customers! Feelingstream allows you to get feedback from all of your customers and reveals where your services, products or sales process need to be upgraded to boost revenue.

Product and service owners
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MORE SALES LEADS
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FASTER REACTION TO SALES LEADS
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INCREASE RETENTION
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CLOSE 2x MORE SALES WITH TARGETED COACHING

Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents.

GET MORE OUT OF SALES TRAINING WITH LESS EFFORT

Feelingstream allows you to provide targeted sales training. This means that you only spend time, money and resources on training that actually matters. 

ENHANCE UPSELLING TECHNIQUES

Get an overview of the effectiveness of your upselling techniques. Are agents following the script? Do the customers understand the offer? Make tweaks to your techniques within days.

UPDATE YOUR SALES ARGUMENTS

Keep an eye on your competitors by learning from what your clients say about them. Use this insight to make changes to your sales arguments.

AI-DETECTED SALES LEADS

Feelingstream’s AI tells you which customer interactions have the highest sales potential. Assign the task of contacting these clients to your sales department.

REAL-TIME MONITORING

Start tracking whether your sales training has the intended effect just days after the last training. This means you can change course much faster and focus more time on the weakest links in your sales team.

READ FROM OUR BLOG

How to save up 10% of costs by reducing your repetitive calls?

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all calls are repetitive calls. 

How to use speech-to-text to find business critical customer service calls?

Feelingstream’s speech-to-text AI model automatically transcribes customer calls into text. Transcripts of these calls then become searchable for customer insight much like in a search engine such as Google. However, there’s a key difference between searching for information on Google and searching for business critical insight from transcripts of actual calls.

How inbound customer email routing helps catch emails with high sales potential

Although there’s been a sentiment circulating that email as a customer communication channel is on its way out, we have not seen this in practice. In fact, incoming customer emails are a great avenue for making sales – when done well.

HOW OUR CLIENTS USE FEELINGSTREAM TO BOOST SALES

Keeping eye on how our sales process is being followed by agents is really important for us. Through following the sales script we ensure both efficiency but also more sales. Feelingstream saves a lot of time for us as we no longer have to manually look for calls that tell us whether our sales process is working.

Anu Kullamaa
Sales Coach, ERGO Insurance

By digging deep into what customers are saying in the calls, our product developers discover what are the pain points of our products. This insight helps them make smarter decisions and react faster to client feedback.

Andra Altoa
Head of Strategy and Customer Insight, SEB Baltic

FEATURES FOR SALES TEAMS

Feelingstream is a multifunctional platform - read more about the specific features that help sales teams meet their targets.