STOP LOSING SALES IN CUSTOMER SERVICE

Product and service owners

Discover quality sales leads. Increase conversion rates. Improve sales performance.  Feelingstream gives your sales team a complete overview of your sales process across all offers, agents and channels and lets you create custom reports based on real-time data. 

Product and service owners
0%
MORE SALES LEADS
0%
FASTER REACTION TO SALES LEADS
0%
RETENTION
INCREASE
0%
HIGHER
REVENUE

RELY ON THE ACTUAL DATA!

Call Centre Agents can remember three of the latest calls and the reasons why do customers call. But you want a statistical overview to make your critical business decision. Being in darkness and decide? No, this is not the way leaders do.

BOOST YOUR SALES WITH

AI-DETECTED SALES LEADS

Interactions are classified according to their sales potential with the help of AI. Follow up on all the sales leads with a high score. 

SALES LEAD NOTIFICATION

Receive notifications and set up immediate response when high potential sales leads come in.  

MONITOR AND ANALYSE SALES SCRIPTING

Monitor where the Agents comply to sales scripting and analyse the results. Test out different sales scripts and monitor results. Change the scripts or approaches which do not lead to sales. 

KEYWORD USAGE AND SENTIMENT

What do your customers say about your prices? What do they think about your offers? What do they say about your competitors? Investigate what they say and analyse their sentiment to make wise decisions for adjusting your sales approaches.

BOOK A DEMO

Let us show you how Feelingstream can help your business

PRODUCT OVERVIEW

Check out our product overview and features

BENEFITS

CLOSE 2x MORE SALES WITH TARGETED COACHING

Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents. 

CLOSE 2x MORE SALES WITH TARGETED COACHING

Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents. 

ENHANCE UPSELLING WORK

Are agents following the script? Do the customers understand the offer?
Find out how effective your scripts are and tweak them as needed.

ENHANCE UPSELLING WORK

Are agents following the script? Do the customers understand the offer? Find out how effective your scripts are and tweak them as needed.

PROVIDE MORE FOCUSED SALES TRAININGS

Spend time, money and resources on training agents in approaches that work.  

PROVIDE MORE FOCUSED SALES TRAININGS

Spend time, money and resources on training agents in approaches that work.  

KNOW YOUR COMPETITORS

Learn about your competitors from your clients’ perspective. Use this insight to improve your sales arguments.  

KNOW YOUR COMPETITORS

Learn about your competitors from your clients’ perspective. Use this insight to improve your sales arguments.  

NEWSLETTER

HOW IT WORKS

  • Let's say you want to improve your current sales process. Your first step is to investigate how different offers are being sold by all agents across all channels. You do this by making dedicated search queries.
  • Once you have found all relevant customer interactions, you can then detect how sales scripts are being followed by all agents.
  • The overview you gain tells you immediately where your sales process is the weakest. Use this insight to provide targeted sales training to your agents.
  • Save your searches as Stories so you can monitor the impact of your latest sales training daily.

FEATURES FOR INCREASED EFFICIENCY

Feelingstream is a multifunctional conversation analytics tool.
Read more about the specific features that improves customer service efficiency.

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