STOP LOSING SALES IN CUSTOMER SERVICE

Product and service owners

Discover quality sales leads. Increase conversion rates. Improve sales performance.  Feelingstream gives your sales team a full overview of your sales process across all offers, agents and channels and lets you create custom reports based on real-time data. 

Product and service owners
0%
MORE SALES LEADS
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FASTER REACTION TO SALES LEADS
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INCREASE RETENTION
0%
HIGHER
REVENUE

FEATURES

AI-DETECTED SALES LEADS

Interactions are classified according to their sales potential with the help of AI. Follow up on all the sales leads with a high score. 

SALES LEAD NOTIFICATION

Receive notifications and set up immediate response when high potential sales leads come in. 

MULTILINGUAL SPEECH TO TEXT

Automatically generate high-quality transcripts of inbound and outbound calls available in all Scandinavian & Baltic, and German languages.

MULTICHANNEL ANALYSIS

Customer interactions across all channels: calls, emails, chat, NPS, surveys, and feedback are analysed.

AUTOMATIC AI CLASSIFICATION

AI- powered model that automatically classifies all customer interactions according to sentiment, call duration and other characteristics. 

REAL-TIME DATA

Track customer interactions as soon as the calls end. 

PRE-DEFINED SEARCH QUERIES

Industry-specific ready-made searches to help you get a full overview of your customer experience process.

CUSTOMISED STORYBOARDS

Create custom reports and share between team members to keep track of specific KPIs and overall agent performance.

BENEFITS

CLOSE 2x MORE SALES WITH TARGETED COACHING

Detect the real pain points in your sales process across all interactions and provide targeted sales coaching to your agents.

PROVIDE MORE FOCUSED SALES TRAININGS

Spend time, money and resources on training that actually matters. 

ENHANCE UPSELLING TECHNIQUES

Are agents following the script? Do the customers understand the offer? Find out how effective your scripts are and tweak them as needed.  

KNOW YOUR COMPETITORS

Learn about your competitors from your clients’ perspective. Use this insight to improve your sales arguments. 

HOW IT WORKS

  • Let's say you want to improve your current sales process. Your first step is to investigate how different offers are being sold by all agents aross all channels. You do this by making dedicated search queries.
  • Once you have found all relevant customer interactions, you can then detect how sales scripts are being followed by all agents.
  • The overview you gain tells you immediately where your sales process is weakest. Use this insight to provide targeted sales training to your agents.
  • Save your searches as Stories so you can monitor the impact of your latest sales trainings daily.

READ FROM OUR BLOG

How to save up 10% of costs by reducing your repetitive calls?

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all calls are repetitive calls. 

How to use speech-to-text to find business critical customer service calls?

Feelingstream’s speech-to-text AI model automatically transcribes customer calls into text. Transcripts of these calls then become searchable for customer insight much like in a search engine such as Google. However, there’s a key difference between searching for information on Google and searching for business critical insight from transcripts of actual calls.

How inbound customer email routing helps catch emails with high sales potential?

Although there’s been a sentiment circulating that email as a customer communication channel is on its way out, we have not seen this in practice. In fact, incoming customer emails are a great avenue for making sales – when done well.

HOW OUR CLIENTS USE FEELINGSTREAM TO BOOST SALES

Keeping eye on how our sales process is being followed by agents is really important for us. Through following the sales script we ensure both efficiency but also more sales. Feelingstream saves a lot of time for us as we no longer have to manually look for calls that tell us whether our sales process is working.

Anu Kullamaa
Sales Coach, ERGO Insurance

By digging deep into what customers are saying in the calls, our product developers discover what are the pain points of our products. This insight helps them make smarter decisions and react faster to client feedback.

Andra Altoa
Head of Strategy and Customer Insight, SEB Baltic

FEATURES FOR INCREASED EFFICIENCY

Feelingstream is a multifunctional platform - read more about the specific features that improves customer service efficiency.