We have developed an innovative AI-driven conversation intelligence solution offering speech-to-text models in various languages. Feelingstream transcribes and classifies spontaneous speech, delivers conversation analytics, and automates after-call work.
Our technology works by Speech Recognition (ASR) and Natural Language Processing (NLP). Feelingstream’s revolutionary innovation and endless benefits for the clients are what makes us truly happy.
We are #1 ASR and NLP provider in Scandinavia.
Happy to meet you!
” In 2015, I was responsible for customer experience in Bigbank Group operating in 9 European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorize customer contacts precisely, fast, and objectively. As at the time there was no such tool, I decided to create it myself!
Fast forward to this day, Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the Feelingstream’s conversation analytics tool does far more than I first imagined. We’ve moved from automatic topic classification to further models, automatic speech recognition, enriching data, and other automatisation options – all of it in an omnichannel world, offering full visibility of customer conversations for sales, quality, and efficiency. “
Terje Ennomäe
CEO & founder at Feelingstream
Terje is one of the co-founders with 15 years of experience in the financial sector where she spearheaded strategic decisions on customer service and sales.
As a co-founder, Lauri brings on board his expertise in engineering, big data, AI and machine learning. He previously worked in business development within banking and IT for 15 years.
Risto is skilled at software development and data analytics with 6+ years in the public sector. Risto is focused on bringing a more data- and service-driven approach to running the public sector.
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