Feelingstream was born out of a real leadership problem – not having rich customer feedback to make good business decisions.
While Terje, one of the co-founders, was working in a pan-European bank, she initiated several manual content analyses of customer emails to gather such insight. But the work took far too much time and didn’t provide an overview.
There had to be a smarter way to extract strategic insight out of customer emails, Terje thought. That’s how the seed for Feelingstream was planted.
Today, Feelingstream has grown into so much more – a multichannel customer interaction analytics platform driven by AI and designed to help leaders make their business thrive.
We believe in making customer insight transparent across an entire organization. Really knowing who your customer is means that managers have the right information to elevate their business growth.
This means that we also support breaking down silos when it comes to sharing and acting upon customer insight. Innovation, skyrocketing sales and delightful customer service can only happen when customer-centricity becomes a unifying force in an organization.
Our goal is to help you get there.
Terje is one of the co-founders with 15 years of experience in the financial sector where she spearheaded strategic decisions on customer service and sales.
As a co-founder, Lauri brings on board his expertise in engineering, big data, AI and machine learning. He previously worked in business development within banking and IT for 15 years.
Risto is skilled at software development and data analytics with 6+ years in the public sector. Risto is focused on bringing a more data- and service-driven approach to running the public sector.
