Team

CONVERSATIONAL AI SOLUTIONS FOR ENTERPRISES

Enhancing visibility and automation

We are Feelingstream.

We have developed an innovative AI-driven conversation intelligence solution offering speech-to-text models in various languages. Feelingstream transcribes and classifies spontaneous speech, delivers conversation analytics, and automates after-call work.

Our technology works by Speech Recognition (ASR) and Natural Language Processing (NLP). Feelingstream’s revolutionary innovation and endless benefits for the clients are what makes us truly happy.

We are #1 ASR and NLP provider in Scandinavia.

Happy to meet you!

ABOUT FEELINGSTREAM

6MIO
HOURS TRANSCRIBED
15MIO
CALLS ANALYZED
15MIO
EMAILS AND CHATS ANALYZED
2000+
ACTIVE USERS

Our story

” In 2015, I was responsible for customer experience in Bigbank Group operating in 9 European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorize customer contacts precisely, fast, and objectively. As at the time there was no such tool, I decided to create it myself! 

Fast forward to this day, Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the Feelingstream’s conversation analytics tool does far more than I first imagined. We’ve moved from automatic topic classification to further models, automatic speech recognition, enriching data, and other automatisation options – all of it in an omnichannel world, offering full visibility of customer conversations for sales, quality, and efficiency. “

Terje Ennomäe
CEO & founder at Feelingstream

Feelingstream team

MISSION

Feelingstream turns large amounts of customer conversation data into valuable information, that supports smarter decisions, reduces costs, and improves business performance.

VISION

To be the go-to solution for getting accurate customer conversation insight.
FS-jobs_current_openings_team_1

VALUES

  • CUSTOMER-FOCUSED Our services are specifically tailored for each client's needs and wishes. We listen and support our customers, and always make the service our top priority.
  • SECURITYWe listen to and support our customers, always putting a lot of effort into offering the best service possible. We are compliant with the EU’s General Data Protection Regulation (GDPR). We provide on-premises data security or even data masking and anonymising.
  • INNOVATIONInnovation supports continuous growth and improvement, drives us to dare to think and be different. We are committed to continuous problem solving, and we always strive to challenge ourselves.
  • PASSIONWe love what we do. Our team consists of field professionals all striving to build our excellent technology and service. Each team member’s knowledge adds to the innovative service we can provide today.
  • QUALITYOur expertise, professionalism, and customer-focused service are what have made us the number one choice for so many businesses.

OUR WINS

2021
Among other integrations with contact handling tools (Genesys, SAP, Wildix, etc), we have integrated with Zendesk
2018
400.000€ capital investment from Nordic Angel Program by FiBAN
2016
Received 5000€ in funding from Prototon and made it to Top 7 at Ajujaht

OUR PARTNERS

About - supporters - Feelingstream
About - partners - Feelingstream
About - supporters - Feelingstream
About - supporters - Feelingstream
About - supporters - Feelingstream
About - supporters - Feelingstream

OUR INVESTORS

About - investors - Feelingstream
gorilla capital

THE TEAM

Terje Ennomäe

Terje Ennomäe

Chief Feeling Executive Officer, CEO

Terje is one of the co-founders with 15 years of experience in the financial sector where she spearheaded strategic decisions on customer service and sales.

Lauri Ilison

Lauri Ilison

Chief Feeling AI Architect, CTO

As a co-founder, Lauri brings on board his expertise in engineering, big data, AI and machine learning. He previously worked in business development within banking and IT for 15 years.

Risto Hinno

Risto Hinno

Chief Feeling Data Scientist

Risto is skilled at software development and data analytics with 6+ years in the public sector. Risto is focused on bringing a more data- and service-driven approach to running the public sector.

THE BOARD

the board - Reima Linnanvirta

Reima Linnanvirta

Angel investor and board professional with a passion for helping startups and growth companies to fulfill their true potential.

Mart Mägi

Mart Mägi

Active manager with retail and finance sector expertise, specialized in the turnarounds and value creation of companies.

the board - Christian Wig

Christian Wig

50% consultant, 50% early stage mentor and investor, specialized in the intersection of business models and technology.

Teemu Varpanen

Teemu Varpanen

Founder friendly Angel Investor focusing on early stage B2B SaaS companies

WANT TO KNOW MORE ABOUT FEELINGSTREAM?

Visit our Jobs page to find out more.