” In 2015, I was responsible for customer experience in Bigbank Group operating in 9 European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorize customer contacts precisely, fast, and objectively. As at the time there was no such tool, I decided to create it myself!
Fast forward to this day, Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the Feelingstream’s conversation analytics tool does far more than I first imagined. We’ve moved from automatic topic classification to further models, automatic speech recognition, enriching data, and other automatisation options – all of it in an omnichannel world, offering full visibility of customer conversations for sales, quality, and efficiency. “
CEO & founder at Feelingstream