Insurance

Exceed customers' expectations

Knowing your customers will enable you to exceed their insurance expectations.

Empower your organisation with conversational analytics to react
to customer needs as they arise.
Ensure quality across your customer
service channels, monitor for compliance and enhance your customer experience. Offer the best customer experience for insurance seekers!

INSURE YOUR COMPANY WITH KNOWLEDGE

DISCOVER
20%
more sales leads
SAVE
90%
TIME ON QUALITY MONITORING
REACT
96X
FASTER TO SALES POTENTIAL
REDUCE
30%
AHT WITH AUTOMATED AFTER-CALL NOTES

One tool, countless possibilities

Our conversation analytics tool can help you increase your customer service quality, enhance your efficiency with analysis and automation options, and improve your sales with finding and using your true sales potential. You decide where you wish to begin, we will offer you the means to do it all.

SELL WITH KNOWLEDGE

Enhance sales performance and increase revenue

AI models can help find sales potential and discover churn risk and you can use your existing customer conversations to discover leads you already have. Sell where there’s potential, monitor sales script use, and success. Find out what your customers say about your competitors. 

  • Fast reaction to sales leads
  • Find successful practices
  • Know your customers' needs
Automation for efficiency

Emails - what is standard can be automated.

Automated routing of customer emails to appropriate departments and queues improves Agent and customer satisfaction. Agents can work on their specialty, whether it’s sales, support, or handling claims. Customers get faster repliesAdd automated replies for standard queries to the mix and you’ll process your emails even more efficiently.

  • No email left unreplied
  • Higher satisfaction
  • Reduced workload
Consistency and quality

Enhanced visibility for improved quality.

Agent training based on random sampling is the norm, but should it really be? Imagine having 100% of Agent conversations in front of you, enhanced with knowledge about silence, monologues, or sentiment. Instead of random sampling, choose exactly where the Agent is out of the norm compared the team or department – you’ll be able to offer training exactly where needed.

  • Targeted coaching
  • Clear metrics and goal-setting
  • Monitoring over time

Decide your priorities and take action

  • OMNICHANNEL VISIBILITYHave access to information from all customer communication channels for full visibility of your service.
  • SENTIMENT & TOPIC ANALYSIS If you know which topics drive your contacts and how your customers feel in conversations, you will also have the power to leverage this information for change.
  • COMPLIANCE AND CONSISTENCYAnalyse conversations to ensure compliance with company policies and standards.
  • AGENT TRAINING BASED ON PERFORMANCEAnalyse Agent’s work as a whole instead of relying on a randomised sample.
  • ENHANCED DIGITAL CHANNELSImprove your self-service, web, and other digital channels based on unfiltered customer feedback.
  • ELEVATED SALES PITCHESMeasure the sales potential of your conversations, check whether scripts work, find the successful sales strategies that work for your customers.
  • AUTOMATIONUse automation tools to remove easy repetitive tasks to free up Agents' time to serve more customers and increase service quality.
  • STAYING INFORMEDIn addition to having access to the analytics tools, you can also receive regular email reports or create automated notifications based on your needs and interests.

Stop losing in customer service!

It’s time to see the true potential of what analysing customer conversations can help you achieve.