Feelingstream is a conversation analytics tool that you can use to transcribe and classify conversations, and which provides exciting visibility. It can be used to discover new sales leads, and detect conversations indicating customer churn but also bottlenecks in the processes or errors in customer service. Keeping existing customers happy is much more cost-efficient than trying to find new ones. Feelingstream helps companies enhance their customer service and streamline processes by offering automation tools like Automatic Summaries, email routing and email auto-reply.

Feelingstream is the best conversation analytics tool for managers responsible for efficiency, customer service quality, or sales revenue. Various department heads look into data for support in making large-scale business decisions, Quality Managers utilise available information for call analysis and agent training, and Product Owners receive feedback for product launches, ease of use, and process improvements. The tool is useful for managers of all levels and various interests, but can also be used by Agents to analyse their own conversations.

Our users have faced the following challenges before partnering with Feelingstream : 
1. How to reduce call volumes and save Agents’ time.
2. How to ensure the quality of call summaries in CRM.
3. How to sort out which calls to evaluate for service quality assessing purposes.  
4. How to ensure scalable training for Agents who have just joined the company.   
5. How to direct customers from calls, chats and emails to other channels such as self-service and website.
6. How to raise efficiency in email handling.

Feelingstream offers many benefits, discover them all and see how they can help your business!

Feelingstream offers an end-to-end platform for all conversational channels (audio, email, chat, feedback (NPS, CSAT)) which enables the evaluation of customer conversations in real-time.

The Feelingstream ASR models are specifically made for customer service calls. This type of speech is well known as spontaneous speech (read about using speech-to-text for finding business-critical calls). We have achieved 85-90% accuracy in various languages (for example, read more about Finnish), which is a really high result.
With automatic transcriptions, there is always room to improve and we work hard on our models, but the accuracy is already suitable for analysis and process automation.   

All calls, emails or chats are transferred into Feelingstream platform automatically through integrations. There is no need for manual uploads. As soon as the data is visible in the Feelingstream platform, you can log in and begin your analysis. Yes, it works already from Day 1! We offer cloud or on-premise setup. Read more about our newest integrations. 

Feelingstream is ISO 27001 certified.
We have implemented a granular user-groups-based access policy. Users are entered into user groups that have access based on their needs, with the necessary channels added as needed.
Feelingstream anonymises both text and audio to protect any personally identifiable information (PII).
All data transmissions are encrypted using industry-standard SSL (Secure Sockets Layer). Our mission-critical systems have technical security layers including firewalls, authentication points and segregated networks. 
Read more about data security here.

Feelingstream is focused on helping customers enhance efficiency and thereby reduce costs across the organisation. We offer email auto-reply, email routing, anonymisation, automatic summaries, and much more. Contact us to discuss how our automation tools can help you streamline processes!

Feelingstream automatically anonymises conversations in both text and audio, making sure any personally identifiable information (PII) is masked. Access to data that has not been anonymised is given only to those who need it, and managed by user roles. Read more about data security here.