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Learn our blog how the people behind Feelingstream are transforming today’s business practices in banking, telecom, insurance and other industries.

automated after call memo Feelingstream

Stop spending time on manual after-call memo processes, our automated solution can help

When a customer contacts a company, the contact must be documented. This documentation is crucial for any future reference or additional contact from the same customer. At the same time, the company also needs information about contacts for categorization, analysis,...
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Feelingstream chat customer service quality assessment zendesk 2021

Improve your customer service quality assessment for chat with 100% visibility and automated reviews

When it comes to customer service quality assessment, there is the option of reviewing customer feedback. This does not always give a valid overview, because most customers do not reply to surveys. Analyzing the actual contacts, whether they are calls,...
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Complaints_feelingstream

Learning from customers’ complaints and feedback for a better service

Customer service always deals with customer issues, customers generally do not simply call in to chat about how amazing the services or products are. When they call, they usually have a problem or concern. Therefore, customer service agents are used...
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Feelingstream_repetitive_calls

Save up to 10% of costs by reducing your repetitive calls

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all calls are repetitive calls. Some of those calls are inevitable, some could be avoided....
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REACH Feelingstream and Medicum 2021

Feelingstream has been selected to enter REACH Incubation programme!

Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH program to develop data-based solutions for doctors in the medical sector.     Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and...
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