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Learn how the people behind Feelingstream are transforming today’s business practices in banking, telecom, insurance and other industries.

Feelingstream_repetitive_calls

Save up to 10% of costs by reducing your repetitive calls

When you analyze customer service calls, it is common knowledge that some customers call back multiple times per day. Our practice has shown that 10% of all calls are repetitive calls. Some of those calls are inevitable, some could be avoided....
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REACH Feelingstream and Medicum 2021

Feelingstream has been selected to enter REACH Incubation programme!

Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH program to develop data-based solutions for doctors in the medical sector.     Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and...
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Feelingstream_silence_2021

What can silence tell us about customer service calls?

Silence in calls with customer service is quite normal. Sometimes people on either side need time to respond, the agent needs a minute to find an answer, or maybe the customer needs to step away from their phone for a...
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Terje_Ennomae_Feelingstream_2021_2

Automated call topics detection can lead to better business

Some people may fear that artificial intelligence is becoming increasingly dominant and will start taking away more and more jobs, leaving people unemployed. What we really should be thinking about is how we ensure that we automatize the jobs that...
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Feelingstream product 2021

First the business question, then the data – not vice versa

Data-driven decision-making has been at the forefront for a while now and it has been the way of working for many companies. Even though increasingly popular, the data-driven approach has not always taken companies to their needed business growth. It...
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