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Learn how the people behind Feelingstream are transforming today’s business practices in banking, telecom, insurance and other industries.

How to use speech-to-text to find business critical customer service calls

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.
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How to improve your customer self-service portal and reduce calls to customer service

Learn more about how Feelingstream has helped businesses improve their customer self-service portals and reduce incoming customer calls.
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Visibility in a remote working situation leads to better business decisions

Remote work means that customer service teams and their managers are either working from home or in safe working conditions. To navigate this new situation, managers need access to customer interactions to help, guide or make decisions around efficient daily...
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How customer interaction analytics helps manage customer service when managers are working remotely

A few months ago, no one knew how radically our work life was going to change in the coming months.The governments all over the world have requested companies to close their offices and work from home. This means that customer...
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Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various...
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