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Learn how the people behind Feelingstream are transforming today’s business practices in banking, telecom, insurance and other industries.

More visibility in a remote working situation leads to better business decisions

Remote work means that both managers and the customer service team are either working from home or in a safe work environment. The new situation that the managers find themselves in right now requires visibility tools to help, guide or...
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How customer interaction analytics helps manage customer service when managers are working remotely

A few months ago, no one knew how radically our work life was going to change in the coming months.The governments all over the world have requested companies to close their offices and work from home. This means that customer...
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Feelingstream won the European Data Incubator Program: Solving the chatbot visibility problem

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus – to build an MVP for our data provider Telia. The MVP consisted of chatbot analytics and automatic reactions to various...
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How to generate sales leads out of customer interactions

I attend many business development meetings where people try and generate tons of ideas around better customer service through digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we...
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Should closing deals be scripted?

Customer interaction analytics create a new way of closing deals, sales coaching and gaining business results for your company. Call scripts are needed but…. When you follow large call centers, then you usually see that there are predefined call scripts...
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