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Why should you analyse customer feedback

Why should you analyse customer feedback?

When it comes to customer feedback, there are various forms that may be collected and analysed. The most common ones are NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). For companies selling various products, product feedback and reviews are also...
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FS Blogpost - How to solve a business problem? Intro

How to solve a business problem?

A skill that is valued across all professions and industries is the ability to identify the root cause of a difficult business problem and then solve it. But not everyone is born with the talent for problem-solving. In fact, becoming...
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finding actionable insights with feelingstream conversation analytics tool

Finding actionable insights with the Feelingstream conversation analytics tool

In a previous article, we wrote about the knowledge pyramid and moving through its layers with thought and data analysis to work towards finding actionable insights. In this article, we’d like to run you through another example of this process....
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what are actionable insights and how to find them

What are actionable insights and how to find them?

The process of moving from data to actionable insights is not a path that is always easy to walk. It's one that is important still.
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Feelingstream blog post TEAM - Per Christian

Introducing Per Christian – our calm, curious, and adventurous Customer Success Manager

We are happy and excited to introduce you to Feelingstream’s newest team member – Per Christian Narum, our Norwegian speaking Customer Success Manager. But let’s get down to business and give our friendly Viking a chance to talk about himself....
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This is how I ended up transcribing Norwegian for Feelingstream.

Transcribing Norwegian for Feelingstream – a language nerd’s dream come true

A few months ago, one of my friends forwarded an advertisement to me, that a company, then unknown to me, is looking for Norwegian speakers to transcribe texts. After maybe a day or two, another friend sent me the same...
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Retrospect of our internship in Feelingstream by Marleen and Laura

Retrospect of our internship in Feelingstream

It was a cold wintery day in February, when two girls from Tallinn School of Economics stepped into our office to start their marketing internship. Time has flown by and now they’re looking back on the journey they’ve had to...
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design customer experience through customer conversations

Analyze and design customer experience through customer service conversations 

When you think of great customer experience design, do you often also think about having great customer service from a company? Because we do. Offering quality customer service can differentiate a company from its competitors. Good service can make or break...
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speaker speech to text transcription app for spontaneous speech by Feelingstream

Stop losing time – use the new Speaker app instead!

Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To...
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How the Feelingstream conversation analytics tool can enhance your business and customer service

How the Feelingstream customer conversation analytics tool can enhance your business and customer service?

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in...
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Ultimate guide to efficiency with AI

The Ultimate Guide to Efficiency with AI

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources....
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Data security for Feelingstream

What is data security for Feelingstream? 

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers....
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Conversation analytics by Feelingstream

What is conversation analytics and why you should use it

For most businesses, it is very difficult to understand what their customers think of them. They may not know exactly what the customer issues are. Finding data for business decisions is therefore complicated. Managers make decisions either in the dark...
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Feelingstream team dec 2022

Hello, 2022 – we are ready for you!

As December is coming to a close, it is time to step back and reflect a bit. 2022 is almost here, so we want to welcome the new year with new energy.  In this article, we will share some highlights of the year...
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Feelingstream at e-estonia digital discussions

Feelingstream took part of Digital Discussions, an online event of e-Estonia

 On the 28th of October 2021, we took part of the digital event Digital Discussions, held by e-Estonia. Above all, the event gave a glimpse at 5 Estonian AI companies providing tangible solutions. The presenting companies belonged to different industries. Feelingstream...
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