Use the data that you already collect from customer conversations to answer your business questions and find actionable insights. Empower decision-makers to make strategic changes. Fulfill your potential.
Understand the customer pains and quantify the issues they face to set your priorities. Identify the areas that require the most attention to maximise your investments and generate the highest returns. Make changes where necessary to achieve your goals.
Listen to your customers’ feedback from all your customer conversations to work towards a higher company reputation, increased customer and employee satisfaction, and better processes and services.
Build custom reports for your team, department, or work together towards a shared goal for the whole company. Access and share data from customer conversations to find patterns in customer feedback and ideas for improvements.
Analysing customer conversations has shown that the designed sales pitches and arguments may not always have their desired effect. The approaches can be improved by using the patterns that emerge from successful sales. Our practice has shown that creating a deadline for a sales decision helps close and increase sales.
With full visibility into every conversation, you have an overview of all Agents’ performance based on all conversations rather than a small sample. Use this power to find improvement points and train Agents just as needed – as the Agents can make or brake your customer experience.
Use automation options such as Automatic Summaries or email routing to streamline your processes and reduce Agent workload where possible. Use customer feedback from conversations to find information to improve your digital services. Decrease customer contacts with strategic changes to processes and services.
You know you could do much more with your customer conversation data if only you could analyse it. You’ve been held back thus far because you need to make sure that the customer and Agent data is secure. Feelingstream offers data masking and anonymisation for all customer service channels.
Make the most of your data without making compromises on data security.
We have obtained ISO/IEC 27001 certification.
Feelingstream not only converts our customer calls into text but it also automatically categorizes the calls according to keywords that are important for us. This has given us a completely new way of getting feedback from customers. We’ve used this insight to make changes in our processes and services but also in the customer service quality we provide.
We are constantly improving the availability of our services to help customers access the solutions they need as smoothly as possible. Feelingstream allows us to respond to our customers’ queries much faster than before. The software can analyse hundreds of messages per second, so it has opened up a broad range of applications for us.
