STOP LOSING QUALITY IN CUSTOMER SERVICE

Seamless customer service

Higher NPS Scores. Improved Agent Compliance. Happy customers. Feelingstream provides your quality and management team the full picture of your business, allowing you to assess the quality of your customer service, see your business from the customers’ perspective and point you towards powerful opportunities and make changes where they are needed the most.

Seamless customer service
NOTICEABLE CHANGE IN
0 MONTH
FOR AGENT QUALITY COMPLIANCE
0%
REDUCTION IN TIME SPENT ON QUALITY MONITORING WITH
FIND PROBLEMS FASTER
0 MINUTE
TO ASSESS CALLS FROM PREVIOUS DAY
0%
OF VISIBILITY INTO ALL CONVERSATIONS

HAPPY CUSTOMERS
ARE LOYAL

Did you know that happy customers with a positive experience in customer service buy five times more likely than unhappy customers? This is one more reason to make sure you are offering quality customer service. Watch our video

ENHANCE YOUR CUSTOMER SERVICE QUALITY WITH...

AUTOMATIC CRM NOTES

Keep agents focused on helping more customers when you automate documentation.  

DATA MASKING AND ANONYMISATION

Superior data security ranging from data masking to anonymisation. 

EVALUATE THE CONVERSATION IN DETAIL

We can measure the silence, the tempo of the speakers, and the crosstalk in calls. We can see how fast your agents respond to customers in chat and what sentiment each participant has. There’s much more. Ask us. 

AGENT PERSONAL VIEW

When agents are given the chance to look at their own call transcripts and listen to their calls, see the statistics and the metrics, they become more motivated to perform. You can set goals for them, and they can see their progress.

50 A4 PAGES OF TEXTS PER DAY!

This is the volume of spoken text customer service representatives (Agent) talk with customers daily! Excellent - please give our best wishes to your colleagues, because they deserve appraisal! You can also think that every Agent is talking as of the size of 50 A4 page book daily!

Data is calculated from more than 266 000 in the #Finnish language customer service calls.

Agent speech in customer service

BENEFITS

WHAT’S YOUR AGENTS’ SENTIMENT OR VOCABULARY

You may think you know how your Agents speak to customers, but do you really? What are their most common words or phrases? What’s their sentiment? Find out. 

TARGETED TRAINING

Identify training opportunities and spend time, money, and resources on training that actually matters.

ACHIEVE GOALS AND KPI`S

Better analytics enables you to effectively plan steps to meet business targets. Saving your searches and investigations gives you the chance to monitor data over time. 

MORE ACCURATE NOTE QUALITY

Ensure consistent and more accurate and reliable data in the system for future reference 

BOOK A DEMO

Let us show you how Feelingstream can help your business

PRODUCT OVERVIEW

Check out our product overview and features.

NEWSLETTER

Feelingsteram_quality_management

HOW IT WORKS

  • Let's say you want to understand why customers often contact you with a specific topic. Your first step is to search for all customer contacts related to this topic.
  • On the basis of your findings, you get both an overview and rich insight into this topic and how your customer service can be made more efficient in that area.
  • Use this insight to reduce the number of incoming calls by making necessary changes, improving your digital services or developing a cohesive customer experience across all channels.
  • Save your searches as Stories so you can monitor the impact of your latest changes daily and stay ahead of any negative escalations.

BOOST YOUR SALES

Feelingstream is a multifunctional platform for conversation analytics.
You can also use it for sales-specific keyword searches, sales potential analysis and scripting checks.

BLOG