Website Privacy Policy

Privacy Policy

Our website address is: https://www.feelingstream.com and https://www.feelingstream.ai. Our Website Privacy Policy explains how data is collected, used and disclosed by feelingstream.com when you use our website or otherwise interact with us.

Overview

Last update: April 23, 2021

We at Feelingstream.com (Feelingstream OÜ; hereafter “we” or “us”) are committed to protecting your privacy. This Privacy Policy applies to the information and data we collect as a controller, including the information collected on our website (feelingstream.com and feelingstream.ai) or through other channels as described below. It is important to us that the personal data of visitors to our website, our prospects (future customers) and our (future) partners (“you”) is treated with care and that you are well informed about the way we process your personal data. We have written this privacy statement to tell you which data we process, how, why and how long we do this and what data subject rights are guaranteed by Feelingstream.

All customers and partners already using our product or services sign separate agreement, therefore this Website Privacy Policy does not apply.

If you have any questions about this Website Privacy Policy or our treatment of the information you provide us, please write to us by email at support@feelingstream.com

Information Collection and Use

We collect personal information from you, such as your contact information. This may include, but is not limited to, your name and email address. We use this information to send you product or service information that you have requested, to contact you, to respond to customer service requests, to manage your account and to send you marketing communications.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

Data we collect when you browse our website

When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and your use of the website, including which pages you visited, how you got to our website, and the time and length of your visit. We use this data for our legitimate interests of making sure our website works properly, including debugging, to be able to deliver you content and for DDOS mitigation on our website, and improving our website and to perform statistical analyses for optimizing our website. We also use this information to provide you with personal offers tailored to your needs and tailoring what we show you to your preferences, with your prior consent.

We collect this data using cookies and similar techniques, including tags/beacons and javascripts. More information about these techniques can be found in the Cookies section below.

We collect information about how you use our website, for example which landing pages you visit and which items you look at and how long, to make a determination about what we could likely do for you. For example, if you read about our products and services on our website, we might classify you as a website visitor who is interested in our products and services and therefore as a potential customer. Based on the audience we expect you belong to, we may act, for example by contacting you with offers about our products and services, if we have your consent for this.

Data we collect when you contact us or request us to contact you

You can use our website to contact us or to request us to contact you. When you do this, we collect the information that you fill out, including your name, company and contact details and other information you decide to provide us. You can also contact us by calling us or emailing us using for example the contact details listed on our website. If you do so, we will collect your name, company and contact details and any other information we need to be of further assistance to you and/or communicate with you.

We use the data above to answer your questions, respond to your enquiries and/or schedule you a product demonstration. As such, this data is used by us for our legitimate interests in following up with you. We also use the data above for our legitimate interest of conducting business with you and managing our internal administration, for establishing and performing our contract with you, for our legitimate interest of conducting marketing research so we can improve our products and services and to be able to offer our (future) customers tailored products and services.

Data we process for our newsletter and marketing purposes

You can sign up for our newsletter or receive invitations to events using your name and email address via the sign-up form on our website. When you fill out this form, you indicate your consent to receive our newsletter and invitations. You can at any time unsubscribe from receiving these emails by following the instructions provided in any of the newsletters.

If you already are one of our customers, we may contact you in relation to relevant products or services, for our legitimate interest of developing our business. If you are not yet one of our customers, we will only send you marketing content, for example via email or LinkedIn, with offers or about our products or services if you have given us your permission to do so. When we contact you in this context via email, you always have an opportunity to opt out at any moment by following the instructions in the email.

You can also download content, for example white papers and research reports, from our website using the forms designed for this purpose. We collect the data you fill out on the form, including your name, company, country and email address. We process the data you fill out on this form for our legitimate interest of keeping track of who downloads our content.

Other purposes

If necessary, we can also process any of your information above for our legitimate interest of protecting our legal rights, for example in connection with legal claims, and when we have a legal obligation to process your information. We may also transfer your data in the event of a company reorganization, merger, or sale.

How long do we store your data?

We store your data for as long as is necessary for the purposes described in this Privacy Policy and to comply with any mandatory legislation, such as accounting laws.

When processing the personal data of the representatives of our corporate clients and partners we retain your personal data until we no longer need it for the purpose it was collected for, or until you no longer perform the tasks in the company on the basis of which your personal data is processed. For example, data about your visits to our website will be retained until your use or browsing session ends, except where it concerns data collected for the analytical and marketing purposes specified above. In those cases, we will keep your information for 2 years after collection.

Please note that notwithstanding the above, we may have an obligation due to mandatory legislation to process certain data concerning you. For example, we have an obligation deriving from accounting law to retain all original accounting documents for 7 years. If such documents in relation to our corporate client or partner include your name, e-mail, or other personal data we retain this data because we have to retain the document. However, in such a case, we will only process your personal data for the purpose of complying with the legislation in question and not for any other purposes. We may also need to retain your personal data longer if this is needed in relation to a legal claim made against us or making a legal claim by us against the company you are representing.

In addition, we may process the data in an aggregated or anonymized format, for example for analysis and statistical purposes and to improve and develop our services.

In addition, we may process the data in an aggregated or anonymized format, for example for analysis and statistical purposes and to improve and develop our services.

Social Media Button

We use plugins on our website from social media networks such as Facebook, Instagram, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.

We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers. 

Cookies

We use cookies and similar techniques, such as tags/beacons and javascripts, which are small text files stored on your device. Using cookies is a way for us to make sure that our website is continuously improved, meets your needs and can be used as a tool to optimize our marketing strategy. In order for us to do this, we place functional cookies to make the website function as well as marketing cookies which help us target the right people and show them advertisements. Some of these cookies track your use of our website and visits to other websites and allow us to show you advertisements when you browse other websites.

Google Analytics

We use Google Analytics for obtaining statistics about usage and page views of our site. Google Analytics provides insights about site traffic, user behavior, devices, countries and other similar metrics. We do not send any personal data to Google Analytics and a single user cannot be identified with Google Analytics data. Google Analytics cookies have a lifetime of 2 years.

Leadfeeder

We use Leadfeeder on our website to identify the companies visiting, to better understand how our website content is resonating with prospective customers. There is no user-identifying data associated with Leadfeeder and the cookie has a lifetime of 1 year.

You can get more information about Leadfeeder by visiting their website

Do we transfer your data out of the EU or EEA? 

We do not store or transfer your data outside the European Union or the European Economic Area. 

Changes to this Privacy Policy 

We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.