FEATURES FOR MANAGEMENT

Management overview

Making your customers happy is key in today’s business. The challenge for leadership is knowing whether your business actually delivers on that. Feelingstream tells you about your business through the eyes of your customer. All you need to do is log on to get the full picture.

Management overview

HOW IT WORKS

  • Whenever you need to check the status of customer service in your business, you can just log on to see the pre-defined reports page that we set up for you from the beginning.
  • But you can also use the platform to investigate any trends or topics that you are particularly interested in. You can use this insight to create a stronger customer-centric strategy for your business.
  • You can save you searches as Stories when you want to keep monitoring any specific trends or topics.

KEY BENEFITS

FOCUS ON YOUR CUSTOMERS

Listening to your customers is key to running a successful business in this day and age. Feelingstream’s multichannel overview of customer interactions lets you get to know who your customers really are.

POSITIVE BRAND IMAGE

Your customer service needs to be top notch as it is the first point of contact your customers have with your business. By listening to your customers’ feedback, you will know exactly how your customer service needs to be elevated to reinforce a positive image of your brand.

DATA-DRIVEN DECISION-MAKING

When you have all the data to understand how your customers behave and what they want from your business, you can much more easily make strategic decisions that actually deliver business results.

CUT OUT INEFFICIENCY

Automating customer service is great for cost cutting. But if you don’t do it right, and don’t listen to customer feedback in the process, you can risk losing customers. Insight from customer interactions tells you where automation efforts are falling flat and where opportunities are waiting to be seized.

SEE IT IN ACTION