Automatic Summary – a Generative AI based automation that reduces manual tasks and saves time after customer interactions. Automatically generate consistent summaries for every customer communication, supporting documentation, knowledge sharing, and workflow efficiency.
The feature is AI Act ready and designed to support organisations preparing for upcoming EU AI Act requirements.
The summaries support service quality and internal documentation. They are not used for individual performance tracking or employment decisions.
Automatic summaries help agents save valuable time by reducing repetitive tasks, streamlining call processes, and boosting overall efficiency, resulting in less waiting time for customers. With the potential to improve productivity by up to 30%, they enable agents to concentrate more on creating meaningful interactions, leading to a smoother customer service experience.
The summarisation process uses anonymised versions of the conversation only and no personally identifiable information (PII) is included. Furthermore, PII never leaves our ISO27001 certified platform. Read more about what security means for Feelingstream.
We send Automatic Summaries to CRM to be used by Agents when interacting with customers. Use our conversation analytics platform to search, filter, and analyse summaries to unlock valuable insights for management at every level, empowering informed decision-making and driving success across the organisation.
