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Improve customer service quality with AI

improve your customer service quality

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    Improving service quality with AI - Feelingstream
    IN THIS EBOOK, YOU WILL LEARN...
    • What are the most used and important service quality aspects?
    • What's the most impactful aspect from the perspective of a customer?​
    • What is not efficient about the standard processes of quality assessment?
    • How conversation analysis and automation tools support customer service quality processes?
    • How to use further automation to make customer service more efficient and help agents to offer better quality service?

    This eBook talks about each of these topics and gives you an overview of using​ conversation analysis and AI to improve the quality of your customer service and​ make it more effective. The eBook is easy to use and follow, each chapter gives you​ answers, tips, and sources to help you learn more about different angles of service​ quality.

    Feelingstream eBook structure - Improving service quality with AI