Customer success manager (Swedish speaking)

Feelingstream is a Tallinn-based start-up established in 2015.

Our conversation analytics tool empowers large companies by providing multilingual speech-to-text transcriptions, automating manual tasks, and delivering real-time insights from customer conversations.

Our goal is to be the go-to solution and showcase how AI can be used to improve customer service.

We work continuously to improve our one-of-a-kind speech-to-text platform to analyse customer conversations in real time and thereby help large service providers improve customer experience, discover sales opportunities, and reduce customer churn. With the visibility and insight we provide, they can make informed decisions and focus on the aspects that add the greatest value to their business.

We are trusted advisors and partners of large Scandinavian banks and telecom companies.

We prioritise efficiency, reliability, and competence as a team. Our ISO27001 certification demonstrates our commitment to efficiency. This certification reflects our dedication to data security and information management as we grow, ensuring the greatest level of security for our clients and their sensitive information.

Feelingstream is looking for a:

Tallinn, Estonia

We’re looking for our new colleague who is committed to delivering the best service to our customers (B2B). Your days will revolve around making sure our existing customers are happy and helping introduce new customers to our innovative product and mindset.

Starting date: ASAP

Key responsibilities:

Managing a portfolio of Feelingstream’s existing customers and onboarding new B2B customers through ongoing training.
Regularly engaging with customers to evaluate their needs and continually assess and support their change management processes to help them adopt Feelingstream’s solution.
Carrying out ongoing analyses of customer interactions to make training sessions relatable and relevant for enterprise employees.
Ensuring end-users at different levels (anyone from c-level to analysts) use best practices with Feelingstream so that the enterprise gets the most business value out of the platform.
Using your storytelling skills to create engaging training sessions and your business acumen to produce convincing sales slides for upper management.
Collaborating internally across functions (data science, sales, IT development) to ensure customer feedback is heard and executed in internal processes and product roadmap.

Your skillset should include:

Swedish language.
3+ years of experience managing customer relationships (B2B).
Deep understanding of contact center management or operations management, especially within banking, telecom and public sector.
Strong analytical, problem-solving and consulting skills, with experience in making data-driven decisions.

What Feelingstream can offer

Jobs - do you have what it takes to become a Feelingstreamer! - Feelingstream

Onboarding and training for a successful start
Tallinn-based office and hybrid work
We’re focused on results, not the hours you put in. We concentrate on your achievements and accomplishments.
A startup-like atmosphere and a dynamic work environment where you can challenge yourself every day.
Opportunity to collaborate with passionate and experienced colleagues in customer success, business development, data science, and development.
Chance to learn more about artificial intelligence (AI).
Competitive salary.

For more information, please contact the Managing Director, Terje Ennomäe, terje.ennomae@feelingstream.ai or +372 5047166.
The position will be filled as soon as the right candidate is found. Please add your salary request to the CV.

Lear more about Feelingstream