Customer success manager (Swedish speaking)  

Feelingstream is an innovative start-up company that uses AI to analyse customer conversations in real-time and thereby help large service providers improve customer experience, discover sales opportunities and reduce customer churn. Feelingstream develops specific speech-to-text for spontaneous speech to accommodate the high accuracy and robustness of phone call analytics in Nordic languages. 

Founded in Estonia in 2015, we are backed by FiBan, Gorilla Capital and Innovestor. In 2020, Feelingstream was named one of the Best Big Data Startups in Europe as part of the EDI program.  

Feelingstream is looking for a: 

Customer success manager (Swedish speaking)  

Tallinn, Estonia

We’re looking for our new colleague who is committed to delivering the best service to our customers (B2B). Your days will revolve around making sure our existing customers are happy and helping introduce new customers to our innovative product and mindset.  

Key responsibilities:

  • Managing a portfolio of Feelingstream’s existing customers and onboarding new B2B customers through ongoing training.

  • Regularly engaging with customers to evaluate their needs and continually assess and support their change management processes to help them adopt Feelingstream’s solution.

  • Carrying out ongoing analyses of customer interactions to make training sessions relatable and relevant for enterprise employees. 

  • Ensuring end-users at different levels (anyone from c-level to analysts) use best practices with Feelingstream so that the enterprise gets the most business value out of the platform.

  • Using your storytelling skills to create engaging training sessions and your business acumen to produce convincing sales slides for upper management.

  • Collaborating internally across functions (data science, sales, IT development) to ensure customer feedback is heard and executed in internal processes and product roadmap.

Your skillset should include:

  • Swedish language.
     
  • 3+ years of experience managing customer relationships (B2B). 

  • Deep understanding of contact center management or operations management, especially within banking, telecom and public sector. 

  • Strong analytical, problem-solving and consulting skills, with experience in making data-driven decisions. 
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What Feelingstream can offer

  • Tallinn-based office and work-life balance (we’re also flexible about working from home).
  • We’re focused on results, not the hours you put in. We care more about what you achieve.
  • Start-up-like culture and a dynamic work environment where you can challenge yourself on a daily basis.
  • Opportunity to work with passionate and experienced colleagues within customer success, business development, data science and developers.
  • Chance to take a deep dive into the field of AI.
  • Competitive salary.

For more information, please contact the Managing Director, Terje Ennomäe, terje.ennomae@feelingstream.ai or +372 5047166.
The position will be filled as soon as the right candidate is found. Please add your salary request to the CV.