Feelingstream is a startup helping large service providers improve customer experience and increase sales. We are developing a platform for listening to customer calls and analyzing customer conversations automatically using Artificial Intelligence.
We apply Speech-to-Text and NLP based algorithms to capture important signals from customer conversations. Feelingstream has developed its own speech-to-text models for regional languages such as Estonian, Russian, Finnish, Swedish, Norwegian, Danish, English for transcribing phone calls.
Our goal is to help the customer service agents and product managers to improve efficiency and customer experience in telecom, banking, logistics, government sectors. Our vision is to support customer-centricity and data-driven decision-making in enterprises with large volumes of customer interactions.
Founded in Estonia in 2015, we are backed by FiBan and Gorilla Capital and Innovestor.
Feelingstream is looking for a: