FEATURES FOR SALES TEAMS

For sales teams

It’s time-consuming to get a solid overview of the real pain points in your current sales process. Feelingstream gives you the full overview of your sales process across all offers, agents and channels. Plus, you can make custom reports based on real-time data to help you make the right changes along the way.

For sales teams

HOW IT WORKS

  • Let's say you want to improve your current sales process. Your first step is to investigate how different offers are being sold by all agents aross all channels. You do this by making dedicated search queries.
  • Once you have found all relevant customer interactions, you can then detect how sales scripts are being followed by all agents.
  • The overview you gain tells you immediately where your sales process is weakest. Use this insight to provide targeted sales training to your agents.
  • Save your searches as Stories so you can monitor the impact of your latest sales trainings daily.

FEATURES

SPEECH-TO-TEXT

Automatically generated high quality transcripts of inbound and outbound calls.

MULTILINGUAL

Our models are able to provide high-quality speech-to-text in all Scandinavian and Baltic languages as well as German.

STORYBOARDS FOR MONITORING

Create your custom report to keep track of what’s most important to you. Share these boards with your team members.

PRE-DEFINED SEARCH QUERIES

We provide industry-specific ready-made searches to help you get a full overview of your sales process.

GIVE ASSIGNMENTS TO TEAM MEMBERS

Share critical customer interactions with your team members to maximize sales.

AUTOMATIC AI CLASSIFICATION

The AI models we use automatically classify all customer interactions according to sentiment, call duration and other characteristics.

AI-DEFINED SALES LEADS

Our AI-model classifies interactions according to their sales potential. Follow up on all the sales leads with a high score.

REAL-TIME DATA

Track customer interactions as soon as the calls end.

SEE IT IN ACTION