Agent Assist listens to live conversations, analyses what’s being said, and provides on-screen prompts, campaign reminders, and compliance alerts in real time.
Agents receive precise, timely guidance that helps them deliver accurate information, mention the right offers, and meet compliance requirements without breaking the flow of conversation.
Agent Assist monitors every call as it happens. It detects whether a campaign or mandatory disclosure has been mentioned and prompts the agent when needed. Campaigns are presented correctly, compliance risks are reduced, and service quality stays consistent even during the busiest days. Managers gain real-time visibility, while every agent receives the same support, regardless of experience level.
Agent Assist uses real-time transcription and semantic analysis to understand each interaction. When a campaign needs to be mentioned, or a compliance step is missing, the system alerts the agent instantly. Reminders, messages, and pop-up notifications appear on-screen without interrupting the customer experience. Each prompt is configurable, allowing organisations to align guidance with campaign goals and regulatory requirements.
Agent Assist works together with Knowledge Base Agent, which provides verified, source-linked answers during the same conversation. Sales and service agents can check campaign details, terms, or support information without switching tools. All conversations are automatically summarised and analysed in Feelingstream’s conversational analytics platform, giving teams full post-call visibility across compliance, campaign coverage, and performance.
