Knowledge Base Agent helps agents find the right information in seconds. It searches your internal documents using semantic search, understands the intent behind each query, and delivers short, source-linked answers directly to the screen. Agents respond faster, customers wait less, and managers gain insight into where knowledge can be improved.
Knowledge Base Agent understands what the agent needs, analyses the question, and delivers a clear, compact answer within seconds. Each reply includes links to the original source documents inside the Agent Assist system, keeping information traceable and reliable. Agents stay focused on the conversation, giving customers accurate responses without delay.
Documents are uploaded, tagged, and updated within the same platform. Managers see which topics are searched most often and where content gaps exist, helping them prioritise updates. Built-in feedback tools allow agents to flag unclear or missing information, keeping the knowledge base relevant and effective over time.
When agents receive real-time prompts from Agent Assist, they can chat with Knowledge Base Agent directly for verified details: campaign rules, product terms, or compliance information. Together, they deliver one continuous experience: real-time guidance during calls and instant access to trusted knowledge when more detail is needed. Both tools operate in connection with the Feelingstream’s conversational analytics platform, ensuring that every question, answer, and conversation contributes to a more consistent customer experience.
