We have developed an innovative AI-driven conversation intelligence solution offering speech-to-text models in various languages. Feelingstream transcribes and classifies spontaneous speech, delivers conversation analytics, and offers automation solutions.
Our technology works by Speech Recognition (ASR) and Natural Language Processing (NLP). Feelingstream’s revolutionary innovation and endless benefits for the customers are what makes us truly happy.
We are the #1 ASR and NLP provider in Scandinavia.
” In 2015, I was responsible for customer experience in Bigbank Group operating in 9 European countries and wondering why customers were calling or emailing us. I desperately needed a technical solution that could categorize customer contacts precisely, fast, and objectively. As at the time there was no such tool, I decided to create it myself!
Fast forward to this day, Feelingstream has gone through accelerators and incubators, a lot of planning, coding, testing, and data analysis. Now the Feelingstream’s conversation analytics tool does far more than I first imagined. We’ve moved from automatic topic classification to further models, automatic speech recognition, enriching data, and other automatisation options – all of it in an omnichannel world, offering full visibility of customer conversations for sales, quality, and efficiency. “
Terje Ennomäe
CEO & founder at Feelingstream
Terje is the co-founder of Feelingstream with 15 years of extensive experience in the demanding financial sector where she spearheaded key strategic decisions in customer service and sales.
Tiina brings a dose of sunshine and vast experience from a variety of roles in customer service, including several operational and coordinating roles in customer contact centers offering services in different languages.
Anette has years of experience in support in various positions and levels, which has given her the know-how of customer support quality both in theory and practice, as well as great project managing skills.