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UNDERSTAND EVERY CUSTOMER CONVERSATION IN REAL TIME

Feelingstream helps large enterprises turn conversations into business insight.

Feelingstream brings together calls, chats, emails and feedback into one searchable, real-time platform. It transcribes and classifies every conversation across channels and languages, helping teams understand what customers are saying, and how to respond.

Sales can spot missed opportunities, quality teams can track service risks, and leaders get a clear view of trends and issues — without guesswork.

Built for high volumes, Feelingstream gives everyone the visibility to act with confidence.

Feelingstream conversation analytics platform
INCREASE
35%
closure rate
SAVE
90%
TIME ON QUALITY MONITORING
REACT
15X
FASTER TO CHURN RISK
REDUCE
20%
CALL VOLUME

WHAT YOU CAN DO WITH FEELINGSTREAM

​At its core, Feelingstream is designed to give you visibility into your customer conversations. You choose your channels and your languages. We give you visibility and access like you have never had before.

SINGLE CHANNEL OR OMNICHANNEL

Bring together calls, emails, chat interactions and customer feedback in one view. See how customers interact in different contact channels, where issues repeat, and how experiences vary. Whether you want to monitor one channel or the full journey, Feelingstream adapts to your focus.

TRANSCRIPTS IN VARIOUS LANGUAGES

Transcripts are designed for real use: clean, searchable and easy to understand. We support a wide range of languages and handle spontaneous speech reliably. Punctuation and sentence breaks are added automatically to save time in review.

Understand how conversations work

Feelingstream highlights the dynamics of every interaction, helping you go beyond just what was said. Track silence in calls, response times in chat, and moments where chatbots fail to move the conversation forward.

These patterns reveal process gaps, friction points and service issues that may otherwise go unnoticed. Use them to guide coaching, improve team performance and deliver a more consistent customer experience.

Book a demo to see it in action!

Feelingstream conversation analytics platform

SEARCH BY MEANING, NOT JUST WORDS

Customers don’t always speak in your company’s terms. That’s why Leadstream uses AI to help you surface results based on meaning, even when the exact words vary. It helps you catch the signals that matter.​

ANALYSE AND SHARE

Explore every conversation — not just a sample. Combine keywords, filters and metrics to get the answers you need. Monitor live patterns or investigate past events. Share insights across teams to support better sales, operations or service decisions.

WHAT MAKES OUR CONVERSATION ANALYTICS TOOL STAND OUT

Feelingstream turns conversations into structured, searchable data that teams can use right away.

It captures every call, chat, email and feedback entry, showing what customers are asking, where conversations get stuck, and how teams respond — all in the languages your business uses.

 

The platform supports real work. Teams can reply faster, coach with real examples, and adjust sales and service processes based on facts. Features like Automatic Summaries and topic detection are ready when needed, with no setup delays or added complexity.

 

Book a call and we’ll show you how.

Feelingstream conversation analytics platform

GENAI AND AUTOMATION FOR CUSTOMER CONVERSATIONS

Feelingstream automates routine work and applies AI where it makes the biggest difference — reducing manual effort and making insights easier to act on. Here’s how each feature supports your team:​

ANONYMISATION

Protecting customer privacy is built into the platform. Feelingstream anonymises personal identifiable information across all channels — removing names and numbers from text and audio. It also alters the customer’s voice, making recordings untraceable and staying compliant with GDPR. Read more about how we handle data securely on our Security page.

CHART EXPLAINER

Feelingstream’s Chart Explainer helps you make sense of data at a glance. It uses generative AI to provide a clear summary of each chart, highlighting the main trend, supporting insights and what they could mean for your business. The format is consistent, easy to scan and ideal for teams reviewing shared dashboards or unfamiliar data.​

REPETITIVE CALL DETECTION

Roughly 1 in 10 calls are repeats — customers calling again about the same issue. Feelingstream identifies these repetitive contacts so you can understand what’s driving them and take the right action. Fixing these patterns helps lower call volume and improve customer experience at the same time.​

NOTIFICATIONS AND EMAIL REPORTS

Rules can be set for specific events. If a competitor is mentioned or a call-back is promised, Feelingstream can alert your team or assign a follow-up task. You can also receive regular email reports based on your own criteria. You don’t need to log in or search manually — the reports show how many calls included the issues that matter to you.​

AUTOMATIC QUALITY SCORE

Manual quality reviews often cover just a small sample of calls. Automatic Quality Score assesses 100% of conversations using consistent criteria, giving teams a clear and objective view of service quality. The results support coaching and help identify recurring issues affecting customer experience. The scoring model supports organisations preparing for EU AI Act requirements and provides transparent, reviewable results.

AUTOMATIC SUMMARIES

Agents often spend valuable time writing wrap-ups after each interaction. Feelingstream’s Automatic Summary feature removes that task, generating structured summaries for every conversation. The summaries follow a consistent format, making them reliable and easy to use in search and filters. The feature is designed to support organisations preparing for EU AI Act requirements, with transparent outputs and human oversight.​

SALES MONITORING

Feelingstream’s Sales Monitoring analyses every sales call to show what drives conversions and where opportunities are missed. It highlights key moments, objections, and customer reactions across conversations. These insights support sales training, messaging improvement and opportunity analysis. Sales Monitoring is AI Act ready and built to support organisations preparing for upcoming EU AI Act requirements.

automated email routing and replies​

Most companies rely on standard auto-replies, but these rarely match the actual content of the message. Feelingstream identifies the topic of each incoming email, routes it to the correct queue, and can send an appropriate response using your own templates. Many emails are resolved without agent involvement, reducing response time, manual work and cost.​

FEELINGSTREAM TURNS CONVERSATIONS INTO BUSINESS INSIGHT​

Whether you work in telecom, banking, government, utilities, or another data-driven sector, our transcription, analytics, and automation services help you understand your customers, improve processes and act faster — with confidence.

Book a call