Conversation analysis can provide valuable insights for companies across various time periods, ranging from real-time to historical data. Different time intervals support different use cases...

Data analysis must always consider privacy needs and regulations. Customer conversations with customer service hold quite a lot of personal data. Therefore, conversation analysis options...

The world is becoming more data and technology-focused with each passing year. The pace at which we’re moving in collecting data, using data, and developing...

In our previous post we listed some reasons why manual call center quality assurance is a thing from the past. Call center analytics and using...

Efficiency is one of the core values of Feelingstream. It is critical to optimise operations and workflow no matter what size call centre you are...

We’re excited to announce a new feature on our blog: version release articles. From now on, we’ll be sharing news about software updates and new...