Tag

Sales

Sales growth with conversation analysis – capitalise on your sales potential 

Customer conversation analysis can hold a lot of knowledge and power. When it comes to revenue and sales growth, conversational analytics can make a significant difference by helping us understand how to sell, who to sell to, and when you need to put in effort for customer retention.   Generally, in today’s world, we have two...

17 conversation analysis use cases with different time frames 

Conversation analysis can provide valuable insights for companies across various time periods, ranging from real-time to historical data. Different time intervals support different use cases and can have a variety of benefits. One thing is clear – having data going back a few years will give you the most options.  With the ability to analyse...
How the Feelingstream conversation analytics tool can enhance your business and customer service

How the Feelingstream customer conversation analytics tool can enhance your business and customer service?

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in the dark or based on their gut feelings. Decision making is easier by using conversation...
Engage your customers and increase sales by reducing Agent monologues in phone calls

Engage your customers and increase sales by reducing Agent monologues in phone calls

Have you ever had a Sales Representative or Agent call you to sell some service or product with a long-winded script? Was it interesting to listen to this monologue? Did you buy what they were selling?  Most likely not. Analysis of B2C sales calls has shown that in cases where there are long monologues from...
inbound email routing helps achieve sales potential

How inbound email routing helps achieve sales potential

Businesses can make a ton of new sales by automating inbound customer email routing.
How do customers speak in different customer service channels

How do customers speak in different customer service channels?

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.
Lead generation with information from existing customer conversations

Lead generation with information from existing customer conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation, simplifying processes or designing the next product feature. However, my last experience in the telecom sector was different because we were discussing the lead generation from existing conversations. Lead generation is my favourite topic because...
should closing deals be scripted

Should closing deals be scripted?

Customer interaction analytics creates a new way of closing deals, sales coaching and gaining business results for your company. It is smart to use scripts for helping Agents to not forget anything or ensure they follow the call flow. Call scripts are necessary, however… When you look at large call centers, then you usually see...
Finnish speech-to-text ASR model - Feelingstream

Finnish speech-to-text (ASR) solution detects leads from conversations

Lately, we have been developing our own Finnish speech-to-text model and now it’s ready! We’ve designed the Finnish speech-to-text model to help large companies detect business-critical patterns from existing phone calls, such as sales leads, quality leaks, unhappy and leaving customers. Analysing phone calls helps sales managers to find new sales leads (upsell and win-back leads) from...