Data analysis must always consider privacy needs and regulations. Customer conversations with customer service hold quite a lot of personal data. Therefore, conversation analysis options may be quite limited unless technology is used for data masking or some other method of anonymisation.   Good quality data masking has been a must-have solution for a few of...

In our previous post we listed some reasons why manual call center quality assurance is a thing from the past. Call center analytics and using technology to make the most of the available data is where we are now moving to. Technological improvements have given rise to automated call quality grading systems. To analyse calls...

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers. The data security for the customers of our customers. The security of our services. And...

Time is one of the irretrievable resources that people can’t get enough of. Whether you’re a rookie or an experienced specialist, you’ll always need another hour or two to cross off a few more tasks from your to-do list. To get more done, you must simply improve your time management skills, but that’s easier said...

What is efficiency? When we at Feelingstream think about efficiency, we think about efficient businesses.   Tony Robbins says this on his website: “Business efficiency means maximizing your outputs from your given inputs – or making the most of your resources. If you haven’t thought about how to improve efficiency in a business, you may well...