A major telecom provider in Scandinavia relied on a manual quality assurance process for years, constantly spending time and money on evaluating customer service calls. This system was slow and labour-intensive, and quality managers could only review 10 calls per agent per month. This was nowhere near the number of total conversations that were happening...
Reflecting on the past few years, it is evident that we have remained steadfast in our commitment to enhancing our products and services, driven by specific goals tailored to meet the evolving needs of our customers. Feelingstream’s primary focus has been serving large enterprises, addressing critical concerns such as visibility into customer conversations, tool usability,...
We’re excited to announce a new feature on our blog: version release articles. From now on, we’ll be sharing news about software updates and new versions. In this article, we’re going to take you through the exciting updates in version 1.9 of our conversation analytics tool. Already using Feelingstream? If yes, go and read the...
When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers. The data security for the customers of our customers. The security of our services. And...
Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in the dark or based on their gut feelings. Decision making is easier by using conversation...
As December is coming to a close, it is time to step back and reflect a bit. 2022 is almost here, so we want to welcome the new year with new energy. In this article, we will share some highlights of the year and the most popular articles from our blog. In addition to that, we want to...
On the 28th of October 2021, we took part of the digital event Digital Discussions, held by e-Estonia. Above all, the event gave a glimpse at 5 Estonian AI companies providing tangible solutions. The presenting companies belonged to different industries. Feelingstream opened up the world of language processing to customer service. On the other hand, other...
In the speech to text and automated speech recognition world, the accuracy of transcribing English is reaching very high levels. The best voice recognition software can reportedly achieve accuracies around 95% (numbers could be even higher today). Google is definitely amongst the top transcribers in English (read more in this Leaddesk article). The transcription accuracy is often...
Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH Incubation program. The aim is to develop data-based solutions for doctors in the medical sector. Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and automates the after-call work. “Feelingstream is partnering up with Medicum for digitalizing the doctors’...
