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feelingstream
How the Feelingstream conversation analytics tool can enhance your business and customer service

How the Feelingstream customer conversation analytics tool can enhance your business and customer service?

Most businesses find it very difficult to understand what their customers think of them. It is not plain and clear what the customer issues are. Therefore, finding data for making important business decisions is complicated. Managers often make decisions in the dark or based on their gut feelings. Decision making is easier by using conversation...
Data security for Feelingstream

What is data security for Feelingstream? 

When we discuss our priorities in Feelingstream, one thing is always clear. We obviously want to get new customers or develop the next feature. But what is always at the top of our list? Data security. Security for our customers. The data security for the customers of our customers. The security of our services. And...
Feelingstream team dec 2022

Hello, 2022 – we are ready for you!

As December is coming to a close, it is time to step back and reflect a bit. 2022 is almost here, so we want to welcome the new year with new energy.  In this article, we will share some highlights of the year and the most popular articles from our blog. In addition to that, we want to...
Feelingstream at e-estonia digital discussions

Feelingstream took part of Digital Discussions, an online event of e-Estonia

 On the 28th of October 2021, we took part of the digital event Digital Discussions, held by e-Estonia. Above all, the event gave a glimpse at 5 Estonian AI companies providing tangible solutions. The presenting companies belonged to different industries. Feelingstream opened up the world of language processing to customer service. On the other hand, other...
Finnish speech to text accuracy

We are 25% more accurate in speech to text of customer service calls than Google in the Finnish language

In the speech to text and automated speech recognition world, the accuracy of transcribing English is reaching very high levels. The best voice recognition software can reportedly achieve accuracies around 95% (numbers could be even higher today). Google is definitely amongst the top transcribers in English (read more in this Leaddesk article).  The transcription accuracy is often...
REACH incubation program Feelingstream and Medicum 2021

Feelingstream has been selected to enter REACH Incubation program!

Out of 184 big data European startups, Feelingstream is one of the 30 participants invited to join the REACH Incubation program. The aim is to develop data-based solutions for doctors in the medical sector.     Feelingstream is an innovative AI-driven conversation intelligence solution, that transcribes and classifies customer interactions and automates the after-call work.  “Feelingstream is partnering up with Medicum for digitalizing the doctors’...

What Estonian public sector institutions discovered about their customer service using Feelingstream

Feelingstream collaborated with three Estonian public sector institutions as part of the Estonian government's AI strategy.
How do customers speak in different customer service channels

How do customers speak in different customer service channels?

Our speech to text solution makes customer calls searchable in text format. But this new kind of customer insight calls for a new way of thinking.

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