Happy customers.
Less churn.
More profit.

Feelingstream helps large service companies improve customer experience.

We analyze conversations of your customers in real time, whether they are emails, chats, calls or feedback comments.

Reacting to customer questions fast and with right answer increases engagement and keeps customers returning.

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Voice Analysis

With the help of speech-to-text analysis, our Voice Analysis allows your company to get information from the customers’ phone calls.

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Chatbot Analyser

Having a deeper look into the chatbot conversations and the visibility gained helps you to maximise the value of the chatbot.

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Customer Feedback Analyser

With the help of our Customer Feedback Analyser companies know what customers replied in textual survey answers. The most valuable data – free text – is analyzed quickly and precisely.

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Smart Message Router

Smart Message Router enables companies to manage the customer requests’ queue in Contact Centres and route highly critical emails or messages to the right place based on content and not by arrival time.

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Anonymisation

The new General Data Protection Regulation requires proper handling of personalised data. Our Anonymisation solution mitigates all kinds of risks by anonymising textual data which cannot be re-identified on a personal level.

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Innovation Seminars

Sometimes you need inspiration. We bring it to you with a variety of use cases. When your organisation faces automation challenges in customer service, these Innovation Seminars make it clear.

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View the Feelingstream demo!

Analysing text from your customers gives you more information about them.

You can catch those who give high scores, yet share negative comments. And vice versa.

VIEW DEMO

Evaluate text with machine learning models and automatically get text content!

Test free for 30 days!

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Customer experience Uncategorized

More Visibility in a Remote Work Situation Adds Up to Better Business Decisions

Remote work means that managers work from home, and the customer service team that is serving customers is either working...
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More Visibility in a Remote Work Situation Adds Up to Better Business Decisions
feelingstream

How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?

A few months ago, no one knew how radically our everyday habits are going to change during the next few...
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How Conversational Analytics Helps to Manage Customer Service When Managers Are Working Remotely?
feelingstream

Solving Chatbot Visibility Problem During the EDI Program

Feelingstream won the EDI (European Data Incubator) Program. During the last 8 months, our team had only one focus -...
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Solving Chatbot Visibility Problem During the EDI Program
Uncategorized

Generating Leads Out of Existing Conversations

I attend many business development meetings where people try and generate tons of ideas about better customer service with digitalisation,...
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Generating Leads Out of Existing Conversations
call

Closing a deal is scripted?

Closing deals is the most critical word in the sales world. If the call centre agent sees sales potential, then...
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Closing a deal is scripted?
feelingstream Pilot team

How to gain insights and prepare for sales in 2020

This week the Estonian Government AI top-level meetup Kratitreff (more info https://www.kratid.ee/in-english) presented the insights of the AI-related pilot projects...
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How to gain insights and prepare for sales in 2020
feelingstream Product speech2text

Finnish speech-to-text (ASR) solution detects leads from conversations

Lately, we have been developing our own Finnish Speech to Text model and now it’s ready! Finnish Speech to Text model is...
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Finnish speech-to-text (ASR) solution detects leads from conversations
Product

Feelingstream Product Overview – What is the DETECT Module?

Previously we wrote about how activating your creative side will help you use the LISTEN Module. In that part, the...
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Feelingstream Product Overview – What is the DETECT Module?
Product

Feelingstream Product Overview – What is the LISTEN Module?

As of this spring, we’ve set up the goal to define the nature of Feelingstream’s product framework in order to...
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Feelingstream Product Overview – What is the LISTEN Module?
feelingstream team

Introducing Riikka – our cheerful sales guru!

Riikka, why you decided to join Feelingstream? I was looking for a new job and I saw that Terje wrote...
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Introducing Riikka – our cheerful sales guru!
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Do you want to conquer mountains with us?

Contact us and let’s speak! 

info@feelingstream.com